Summary
Overview
Work History
Education
Skills
OTHER QUALIFICATIONS
Timeline
Generic

Darias Gilmore

Phoenix,USA

Summary

Detail-oriented and safety-conscious manufacturing professional with over 5 years of experience in logistics coordination, shift leadership, and hands-on technical roles in high-volume environments. Demonstrated success managing teams, executing overnight operations, troubleshooting equipment and customer issues, and ensuring timely fulfillment of physical product distribution.

Overview

11
11
years of professional experience

Work History

Customer Care Representative

CVS Caremark
12.2021 - Current
  • - Supported customers in prescription processing and pharmacy coordination.
  • - Contacted prescribers, confirmed orders, and ensured adherence to regulated handling times and service levels.
  • - Handled high-volume call queues with a focus on accuracy and customer satisfaction.
  • Remote

Retention Specialist II

State Farm
10.2023 - 04.2024
  • - Delivered service solutions during after-hours operations and supported customer policy adjustments.
  • - Interfaced between customers and licensed agents to ensure timely support and resolution.
  • - Maintained detailed records of changes and supported regulatory documentation compliance.
  • Contract Role - Remote

Day Sales / Overnight Operations Manager / Remote Support Tech

Apple, Inc.
02.2019 - 03.2021
  • - Supervised overnight team responsible for product rollouts, inventory prep, and store layout redesigns.
  • - Coordinated logistics for product launches, aligning teams and tools with strict Apple timelines.
  • - Transitioned to remote technical support during COVID-19; assisted customers in diagnosing product issues and provided escalation support.
  • - Utilized internal systems to track resolution status and maintain quality standards.
  • Remote/Onsite

Footwear & Shipping/Receiving Manager

Nike, Inc.
02.2015 - 11.2020
  • - Managed overnight shift operations and supervised assembly and distribution of incoming/outgoing merchandise.
  • - Led a team of warehouse staff to execute logistics plans and ensure all products were staged and available for daily store floor changes.
  • - Oversaw receiving, stocking, labeling, and staging of inbound inventory; verified product accuracy and quality.
  • - Maintained safe and organized workspaces in line with company safety guidelines.
  • - Trained new hires on material handling procedures, workplace safety, and operational goals.

Education

Associate of Arts - Arts

Florida Institute of Technology
Melbourne, FL

Skills

  • - Mechanical Assembly & Quality Control
  • - Team & Shift Supervision
  • - Shipping, Receiving & Inventory Logistics
  • - Conflict Resolution & Communication
  • - Workflow Optimization & SOP Adherence
  • - Technical Support & Diagnostics
  • - Microsoft Office SAP (basic familiarity)
  • Inbound customer service

OTHER QUALIFICATIONS

  • - U.S. Person (per ITAR/EAR eligibility)
  • - Available for 1st or 2nd shift
  • - Experience with cross-department coordination and adherence to quality/safety protocols

Timeline

Retention Specialist II

State Farm
10.2023 - 04.2024

Customer Care Representative

CVS Caremark
12.2021 - Current

Day Sales / Overnight Operations Manager / Remote Support Tech

Apple, Inc.
02.2019 - 03.2021

Footwear & Shipping/Receiving Manager

Nike, Inc.
02.2015 - 11.2020

Associate of Arts - Arts

Florida Institute of Technology

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