DARICE SOTO SCOTT
Buford,USA
Summary
Bilingual Banking and Customer Service Professional focused on enhancing customer satisfaction through personalized financial solutions and effective digital banking promotions. Delivered exceptional service by accurately processing transactions and engaging customers to build lasting relationships. Committed to achieving branch goals while ensuring compliance and operational efficiency.
Overview
12
12
years of professional experience
Work History
Teller
Wells Fargo
01.2024 - Current
- Built strong customer relationships by identifying financial needs and referring customers to bankers through proactive engagement at the teller window.
- Processed customer transactions while promoting digital banking solutions, enhancing customer engagement.
- Collaborated with team members to achieve branch goals, contributing to improved customer satisfaction.
- Ensure compliance with bank policies, perform operational tasks, and minimize risks.
Operations Specialist
Sprint
01.2017 - 01.2019
- Managed store operations, inventory, and merchandising to ensure smooth daily operations.
- Conducted inventory reconciliations to ensure accuracy and maintained audit compliance.
- Provided operational support to enhance team efficiency and drive sales performance.
Manager in Training
Sprint by United Cellular
01.2015 - 01.2017
- Conducted weekly audits and trained employees in effective sales and customer service strategies to enhance team skills.
- Supported team development and tracked sales goals while resolving customer issues to foster a collaborative environment.
- Oversaw operations to ensure compliance and enhance overall performance in daily activities.
Education
Gwinnett Technical College - Health Science
Gwinnett Technical College
Lawrenceville, GAHigh School Diploma -
Roswell High School
Roswell, GASkills
- Cash Handling & Transactions
- Digital Banking Solutions
- Customer Engagement
- Policy compliance
- Risk Awareness
- Reliability Under Pressure
- Time management
- Adaptability to Change
- Team Collaboration
- Conflict Resolution
- Bilingual: English & Spanish
- Active listening
Accomplishments
- Recognized for outstanding customer service from the Voice of the Client and leadership.
- Often praised by customers and colleagues for patience and professionalism.
- Actively contributes to team activities, assisting coworkers and supporting branch success.
Timeline
Teller
Wells Fargo
01.2024 - Current
Operations Specialist
Sprint
01.2017 - 01.2019
Manager in Training
Sprint by United Cellular
01.2015 - 01.2017
Gwinnett Technical College - Health Science
Gwinnett Technical College
High School Diploma -
Roswell High School