Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Dariece (Riece) Mueller

2804 S Cedar Crest Ter ,MO
Dariece (Riece) Mueller

Summary

Dynamic customer service professional with proven expertise at Allied National, excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction through active listening and effective problem-solving. Skilled in data entry and CRM, consistently exceeding performance metrics while fostering team development and loyalty among clients.

Overview

9
years of professional experience

Work History

Allied National (Centrinex)

Customer Service Representative
10.2024 - Current

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

The Loan Smith (Centrinex)

Loan Specialist
08.2023 - 10.2024

Job overview

  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Starbucks

Barista Shift Supervisor
01.2022 - 06.2022

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Shawnee Mission North High School
Shawnee, KS

High School Diploma
05.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Team development
  • Order processing
  • Documentation
  • Administrative support
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • Staff training
  • De-escalation techniques
  • Building rapport
  • Quality control
  • Clerical support
  • Filing
  • Sales expertise
  • Assertiveness
  • Account updating
  • Research
  • Account management
  • Reading comprehension
  • Staff education and training
  • Conflict mediation
  • Proofreading
  • Retail store support
  • Stock management

Accomplishments

  • I received Employee of the Month May 2025, with Allied National at Centrinex.

Timeline

Customer Service Representative

Allied National (Centrinex)
10.2024 - Current

Loan Specialist

The Loan Smith (Centrinex)
08.2023 - 10.2024

Barista Shift Supervisor

Starbucks
01.2022 - 06.2022

Shawnee Mission North High School

High School Diploma

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