Darien Da Costa
New Bedford,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Able to work both independently and in a group with a strong passion for maintaining strong standards of customer service. Experienced with evaluating client eligibility and managing case files accurately. Utilizes strong communication skills to address and resolve client concerns effectively. Knowledge of eligibility verification processes and maintaining detailed records.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MassHealth Benefits Eligibility Representative A/B
Commonwealth Of Massachusetts
02.2022 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Electronic Document Processing Center - Clerk IV
Commonwealth Of Massachusetts
02.2017 - 02.2022
- Skilled at working independently and collaboratively in a team environment.
- Tasked with all aspects of the Imaging process
- Receiving and sorting of daily mail for MassHealth; Health Connector; DTA; UMMS
- Responsible for arranging and organizing all incoming documentation in preparation for scanning
- Quality Control of scanned documents in their entirety for accuracy
- Indexing documents into appropriate groups for uploading to repository
- Knowledge and utilization of several different applications including, Captiva, MA21, MMIS, App/Enroll, BEACON, etc.
- Ensure all documents received are handled in a timely manner to streamline the eligibility determination process.
- Process paperwork and maintain a high efficiency and accuracy while maintaining and exceeding office standards. (Office high all years while employed of accurately processing over 300 files an hour)
Certified Trainer
Olive Garden
10.2013 - 11.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Planned and implemented new and improved courses of instruction accounting for individual strengths and final objectives.
- Analyzed team performance and identified opportunities for additional training.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Supervisor of Reception
Roland's Tire
07.2009 - 05.2014
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Trained oncoming staff and ensured high efficiency customer service
Education
High School Diploma -
Fairhaven High School
Fairhaven, MABBA - Business Administration
Quincy College
Quincy, MA12.2024
Skills
- Administrative Support
- Individualized and Group Training
- Effective Communication Skills
- HIPAA Regulations
- Constructive Feedback
- Microsoft Word
- Power Point Efficiency
- Group Learning Mechanics
- Instructional Methods
- Group and Individual Instruction
- Problem-Solving
- Multitasking Abilities
Accomplishments
National Society of Leadership & Success member.
Certification
Certified Trainer of Administrative Art.
Certified Trainer of culinary and guest satisfaction - Darden recipient.
Languages
Portuguese
Limited Working
Spanish
Limited Working
Timeline
MassHealth Benefits Eligibility Representative A/B
Commonwealth Of Massachusetts
02.2022 - Current
Electronic Document Processing Center - Clerk IV
Commonwealth Of Massachusetts
02.2017 - 02.2022
Certified Trainer
Olive Garden
10.2013 - 11.2017
Supervisor of Reception
Roland's Tire
07.2009 - 05.2014
High School Diploma -
Fairhaven High School
BBA - Business Administration
Quincy College
Certified Trainer of Administrative Art.
Certified Trainer of culinary and guest satisfaction - Darden recipient.
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