Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Darien Eichelberger

Katy,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pengu Swimming School
Katy, Texas
08.2021 - 07.2024
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Strengthened customer retention by offering discount options.

Soccer Coach

Paris Saint Germain
Katy, Texas
06.2023 - 06.2024
  • Analyzed game film from previous matches in order to identify areas of improvement for upcoming contests.
  • Mentored athletes on sportsmanship and teamwork skills in order to build a positive team dynamic.
  • Scheduled practices, games, tournaments, meetings, travel arrangements.
  • Developed team strategies, tactics, formations, and set plays for competitive matches.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Negotiated contracts and agreements with sponsors, vendors, and league officials to support team operations.

Cashier/Stocker

HEB Grocery Store
Katy, Texas
11.2022 - 03.2024
  • Stocked shelves with merchandise when needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Education

High School Diploma -

Seven Lakes High School
Katy, TX
05-2023

Computer Science

University of Houston - Downtown
Houston, TX

Skills

  • Scheduling
  • Inbound and Outbound Calling
  • Information Security
  • Paperwork Processing
  • Data Collection
  • Complaint resolution
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Office expertise
  • Account Management

Affiliations

  • Traveling
  • Boxing
  • Working-Out
  • Soccer
  • Reading

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
German
Limited

Certification

  • Microsoft

Timeline

Soccer Coach

Paris Saint Germain
06.2023 - 06.2024

Cashier/Stocker

HEB Grocery Store
11.2022 - 03.2024

Customer Service Representative

Pengu Swimming School
08.2021 - 07.2024

High School Diploma -

Seven Lakes High School

Computer Science

University of Houston - Downtown

Similar Profiles

CREATE PROFILE
Darien Eichelberger