Darien Franklin
Herndon,USA
Summary
Business professional with expertise in operations management, logistics, and team leadership. Skilled in improving operational efficiency and enhancing customer satisfaction through strategic planning and effective communication. Proven ability to manage inventory, implement process improvements, and lead diverse teams in achieving business goals.
Overview
11
11
years of professional experience
1
1
Certificate
2
2
years of post-secondary education
Work History
Field Technician
TechnoGuard
Herndon, USA
10.2025 - Current
- Installed and adapted airflow containment systems for data hall server racks.
- Conducted thorough cleaning of data hall and server rack components.
- Facilitated onboarding and training for new field technicians to ensure smooth integration into operations.
- Safeguarded integrity of internet data operations.
Operations Manager
Magic Memories
Chantilly, USA
04.2025 - 10.2025
- Implemented strategies to enhance operational efficiency and customer satisfaction, leading to increased revenue.
- Managed employee schedules to optimize productivity and maintain high service standards.
- Developed and executed sales strategies based on trend analysis to boost average sales per guest.
- Led restoration projects, ensuring high client satisfaction and effective resource management.
- Oversaw inventory management, ensuring sufficient supplies and adherence to budgetary constraints.
Lead Contents Technician
Paul Davis Restoration of Northern Virginia
Manassas, USA
11.2021 - 01.2025
- Led restoration projects for multiple high-profile clients, achieving high client satisfaction.
- Collaborated with team members to enhance efficiency in project execution.
- Trained and supervised lead technicians to facilitate smooth job transitions.
- Maintained average Net Promoter Score of 80% across all projects.
- Implemented Excel-based tracking system for enhanced organization of client content crates.
- Managed organization of client contents within warehouse locations effectively.
- Communicated project updates and changes to clients, ensuring alignment with expectations while adhering to budget constraints.
- Addressed client concerns by explaining procedures clearly and effectively.
Barista
HMSHost
Sterling, USA
03.2019 - 10.2019
- Prepared and served high-quality beverages and food items to customers.
- Operated point-of-sale system for efficient order processing and payment transactions.
- Monitored inventory levels to ensure adequate supplies for daily operations.
- Maintained calm demeanor during high-volume periods and special events, enhancing customer experience.
Shift Supervisor
Sheetz
Manassas, USA
08.2017 - 01.2019
- Directed store management and maintenance during multiple shifts, delegating tasks effectively among staff.
Fostered a culture of excellence in customer service through strong leadership and guidance.
Handled register closings, accurately processed change orders, and managed store deposits as needed.
Ensured operational efficiency by maintaining store standards and facilitating employee performance.
Salesperson
Sheetz
Manassas, USA
06.2015 - 08.2017
- Executed daily food storage and preparation tasks, maintaining store cleanliness standards.
- Oversaw in-store and drive-thru sales operations to maximize customer satisfaction.
- Led preparation efforts for quality assurance checks, ensuring compliance with standards.
- Trained employees at new locations, facilitating smooth operational transitions.
- Managed detailed cleaning routines and maintenance of machinery to ensure optimal performance.
Education
BBA - Business Administration and Management, General
Strayer University
Washington, DC 08.2023 - 12.2025
High School Diploma -
Stonewall Jackson Senior High School
Manassas, VA12.2015
Skills
- Operations Management
- Inventory Control
- Team Leadership
- Customer Service Excellence
- Data Analysis
Certification
• Intuit Academy Bookkeeping, 09/01/25, Bookkeeping Basics, Assets in Accounting, Liabilities and Equity in Accounting, Financial Statement Analysis
• Driver's License
• Forklift Certification
• Non-CDL Class C
• OSHA 10
• Driver's License
• Forklift Certification
• Non-CDL Class C
• OSHA 10
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Technician
TechnoGuard
10.2025 - Current
Operations Manager
Magic Memories
04.2025 - 10.2025
BBA - Business Administration and Management, General
Strayer University
08.2023 - 12.2025
Lead Contents Technician
Paul Davis Restoration of Northern Virginia
11.2021 - 01.2025
Barista
HMSHost
03.2019 - 10.2019
Shift Supervisor
Sheetz
08.2017 - 01.2019
Salesperson
Sheetz
06.2015 - 08.2017
High School Diploma -
Stonewall Jackson Senior High School
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer