DARIEN TODD
Augusta,GA
Summary
Goal-oriented multi purpose Representative successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with topnotch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
6
6
years of professional experience
Work History
Claims Specialists
ProctorU
01.2022 - 05.2025
- Handled Excel Spreadsheets
- Adjusted claim policies
- Attended department meetings
- Handled business account.
Data Analyst
Loral Space
GEORGIA
12.2020 - 06.2023
- Generated reports and obtained data to develop analytics on key performance and operational metrics
- Worked with internal teams to understand business needs and changing strategies
- Conducted data analysis to prepare forecasts and identify trends
- Provided supporting information to substantiate research findings.
Customer Service Representative
WFH, Teleperformance
GEORGIA
07.2020 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Developed strong customer relationships to encourage repeat business.
Data Entry Operator
WFH, GEORGIA, FLS Connect
07.2019 - 07.2020
- Compiled data from source documents prior to data entry
- Identified, corrected and reported data entry errors
- Maintained data entry requirements by following data program techniques and procedures
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Analyzed and processed current data records to provide detailed reports
- Scanned and stored files and records electronically to reduce paper files and secure data.
Education
Associate of Science -
Monte
01.2022
High School Diploma -
Washington
05.2019
Skills
- Communication
- Organization
- Data Entry
- Leadership
- Customer Service
- Information Security
- Compute Knowledge
- Cashiering
- Self Motivation
- Management
- List one of your strengths
- Ability to work under pressure
- Activities
- Microsoft office specialist
- CompsecTIA security
- Management handling
- Project Management
- Technical Writing
- Microsoft Visio
- Transact SQL
- Microsoft Access
- Business Management
- Informatics Platform
- Structured Query Language (SQL)
Timeline
Claims Specialists
ProctorU
01.2022 - 05.2025
Data Analyst
Loral Space
12.2020 - 06.2023
Customer Service Representative
WFH, Teleperformance
07.2020 - 09.2021
Data Entry Operator
WFH, GEORGIA, FLS Connect
07.2019 - 07.2020
Associate of Science -
Monte
High School Diploma -
Washington