Experienced in managing complex cases with strong problem-solving and communication skills. Utilizes time management and active listening to coordinate effectively with law enforcement and medical professionals. Brings expertise in handling confidential information and providing critical insights in high-pressure environments.
Work History
Field Deputy Medical Investigator
10 Months
Office of the Medical Investigator | 10.2025 - Current
Coordinated multidisciplinary teams to facilitate effective death investigations and ensure accurate reporting.
Managed case files and documentation, ensuring compliance with legal and procedural standards.
Documented physical evidence meticulously through photography and detailed reports for legal proceedings.
911 Emergency Dispatcher
7 Years 11 Months
Taos County Government | 09.2018 - Current
Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
Medical Coding and Billing Specialist
1 Year 6 Months
Village of Questa | 11.2023 - 05.2025
Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
Emergency Medical Technician
1 Year 6 Months
Village of Questa | 11.2023 - 05.2025
Operated emergency response vehicles under high-pressure situations, ensuring timely and safe transport to incidents.
Administered life-saving interventions, including CPR and first aid, ensuring patient stability during transport.
Maintained accurate patient records and documented care provided during emergency response situations.
Education
Emergency Medical Technician - Emergency Medical Services
University of New Mexico | Taos, NM | 12-2021
Skills
Customer service
Time management
Computer literacy
Communication skills
Problem-solving
Active listening
Stress tolerance
Team collaboration
Certification
PST - Public Safety Telecommunicator
CTO - Communications Training Officer
EMT - Emergency Medical Technician
EMD - Emergency Medical Dispatcher
Timeline
Field Deputy Medical Investigator
Office of the Medical Investigator
10.2025 - CurrentRead More
Medical Coding and Billing Specialist
Village of Questa
11.2023 - 05.2025Read More
Emergency Medical Technician
Village of Questa
11.2023 - 05.2025Read More
911 Emergency Dispatcher
Taos County Government
09.2018 - CurrentRead More
University of New Mexico
Emergency Medical Technician from Emergency Medical Services
Jailer | Deputy | Field Training Officer | Investigator at Douglas County Sheriff’s OfficeJailer | Deputy | Field Training Officer | Investigator at Douglas County Sheriff’s Office