Darieyn Royston
Kansas City,MO
Summary
Versatile and results-oriented professional with a proven track record at Enterprise Fleet Management, excelling in customer service and problem-solving. Demonstrated ability to enhance operational efficiency and customer satisfaction. Skilled in data entry and relationship building, with a keen eye for detail and a commitment to safety and timely project execution.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
Enterprise Fleet Management
Kansas City, MO
09.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Ramp Agent
Envoy Airlines
Indianapolis, IN
02.2022 - 09.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 15 daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Assistant Call Center Manager
Residential Warranty Services
Indianapolis, IN
03.2021 - 04.2022
- Maintained customer loyalty through efficient problem-solving.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Ensured accuracy in all financial documentation.
- Managed approximately 50 calls, emails, and faxes on average per day.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
Team Lead Merchandiser
Walmart
Indianapolis, IN
11.2020 - 01.2022
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Negotiated favorable terms with suppliers, reducing costs without compromising quality or service levels.
- Coordinated with vendors to ensure timely delivery of merchandise, maintaining optimal stock levels.
- Analyzed sales data and trends to determine the most profitable product assortments for each season.
Education
Associate In Business - Accounting And Finance
Kansas City Kansas Community College
Kansas City, KS05.2023
Skills
Data Entry
Customer Service
Organizational Skills
Supervisory Experience
Bookkeeping
Microsoft Word, Excel, Office, Outlook
Time Management
- Time management
- Problem-solving
- Punctual and reliable
- Relationship building
- Attention to detail
Problem Solving
Timeline
Data Entry Clerk
Enterprise Fleet Management
09.2023 - Current
Ramp Agent
Envoy Airlines
02.2022 - 09.2023
Assistant Call Center Manager
Residential Warranty Services
03.2021 - 04.2022
Team Lead Merchandiser
Walmart
11.2020 - 01.2022
Associate In Business - Accounting And Finance
Kansas City Kansas Community College