Darin Clinton
Metro Detroit
Overview
15
15
years of professional experience
Work History
Account Manager
Echo Global Logistics
08.2023 - Current
- Develop and maintain strong client relationships to enhance service satisfaction.
- Execute sales strategies to identify new business opportunities nationally and internationally.
- Collaborate with cross-functional teams to streamline logistics solutions for clients.
- Utilize CRM software to track sales activities and leverage customer data for improved decision-making.
- Provide outstanding service across a diverse portfolio of accounts, maintaining high levels of client retention.
- Process invoices accurately and efficiently, ensuring timely payments and reconciliations.
- Achieve sales targets consistently by employing solution-based selling techniques and addressing client objections effectively.
- Assist in training new team members on product knowledge and sales processes, fostering a collaborative work environment.
Senior Campus Field Staff
Cru
01.2014 - 07.2023
- Successfully raised over $50,000 annually by implementing effective fundraising strategies to support expenses and benefits.
- Led outreach initiatives to engage campus communities and promote student engagement activities.
- Coordinated logistics for events, ensuring seamless execution and participant satisfaction.
- Coached new staff in operational procedures and best practices for effective community engagement.
- Developed training materials to enhance team performance and improve volunteer recruitment strategies.
- Provided personalized mentorship to students on a one-on-one basis, nurturing their personal and professional development in a holistic manner.
- Cultivated relationships with local partners to expand outreach opportunities and increase program visibility.
Membership Sales Representative
Downriver Family YMCA
09.2010 - 12.2013
- Developed and implemented membership sales strategies to enhance community engagement and retention.
- Conducted comprehensive member needs assessments to tailor services and improve satisfaction.
- Trained new staff on sales techniques and customer service best practices.
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Addressed and resolved member complaints with empathy and professionalism, restoring confidence in service.
Education
Associate of Arts - Business
Henry Ford College
Dearborn, MI05-2013
Skills
- Problem-solving aptitude
- Client relationship management
- CRM software proficiency
- Sales presentations
- Objection handling
- Client billing
- High stakes decision-making
- Clear communication
- Teamwork and collaboration
Timeline
Account Manager
Echo Global Logistics
08.2023 - Current
Senior Campus Field Staff
Cru
01.2014 - 07.2023
Membership Sales Representative
Downriver Family YMCA
09.2010 - 12.2013
Associate of Arts - Business
Henry Ford College
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