Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darin Glass

Detroit,MI

Summary

Proven delivery expert with a track record of enhancing customer satisfaction through exceptional service and efficient route management. At Shipt, leveraged GPS navigation and advanced planning skills to ensure timely deliveries, maintaining a positive attitude under pressure. Excelled in client relationship management, significantly improving business systems for peak performance. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Delivery Driver

Shipt
06.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Independent Contractor

DoorDash
10.2021 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Deliver orders: Deliver orders on time and in a safe manner, while respecting customer preferences
  • Communicate: Communicate clearly with customers and food service employees
  • Navigate: Use GPS to navigate local streets and highways
  • Multitask: Manage multiple orders, delivery locations, and customers at once
  • Maintain records: Keep a detailed delivery log
  • Provide customer service: Provide quality customer service through positive and professional interactions
  • Have attention to detail: Have a strong attention to detail and accuracy
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Associate of Arts - Business Administration

Wayne County Community College District
Detroit, MI
05.2023

Skills

  • Cargo Handling
  • Equipment Operation
  • Order Verification
  • Quality Assurance
  • Vehicle Maintenance
  • GPS Navigation
  • Advanced planning
  • Route Management
  • Shipping and packaging

Timeline

Delivery Driver

Shipt
06.2022 - Current

Independent Contractor

DoorDash
10.2021 - Current

Associate of Arts - Business Administration

Wayne County Community College District

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Darin Glass