Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darin Gulick

Baxter Springs

Summary

Dynamic leader with a proven track record at Matco Tools, adept in operations management and customer relations. Excelled in leveraging marketing tactics and social media to enhance business profitability and customer satisfaction. Skilled in process optimization and talent development, achieving significant operational efficiencies. Demonstrates a strong ability to manage costs and drive sales strategy development. Highly successful Franchise Owner with solid background in sales operations. Directs business activities with proven expertise in strategic planning, marketing, and staff leadership. Expert in driving consistent growth. Highly successful Franchise Owner with solid background in sales operations. Directs business activities with proven expertise in strategic planning, marketing, and staff leadership. Expert in driving consistent growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Franchise Owner

Matco Tools
05.2023 - 02.2025
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Cultivated strong relationships with customers via in-store connections and strong social media presence.
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Fuel Hauler

Midwest Fertilizer/ MFA Oil
08.2021 - 05.2023
  • Maintained accurate logs and reports regarding on-time delivery of fuel, mileage covered and fuel consumed.
  • Drove tanker trucks to make deliveries of gasoline, lubricating oil and crude oil to customers.
  • Operated controls to load tanks at fuel distribution depots.
  • Achieved daily delivery targets with optimized routes and quick turnarounds at delivery locations.
  • Followed OSHA and DOT requirements to minimize risks and company liabilities.

Manager of Operations

Affordable Propane of SEK
10.2019 - 04.2021
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Technical Support Representative

Wisper Isp
06.2018 - 06.2019
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered assistance in implementing and developing training programs.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.

Route Sales Representative

Heartland Energy
09.2004 - 03.2016
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.

Education

Certificate of Technical Studies - Computer Programming And IT Administration

WTI
Joplin, MO
12-2017

Skills

  • Operations management
  • Marketing tactics
  • Social media control
  • Sales strategy development
  • Profit and loss analysis
  • Process optimization
  • Customer relations
  • Talent development
  • Small business operations

Timeline

Franchise Owner

Matco Tools
05.2023 - 02.2025

Fuel Hauler

Midwest Fertilizer/ MFA Oil
08.2021 - 05.2023

Manager of Operations

Affordable Propane of SEK
10.2019 - 04.2021

Technical Support Representative

Wisper Isp
06.2018 - 06.2019

Route Sales Representative

Heartland Energy
09.2004 - 03.2016

Certificate of Technical Studies - Computer Programming And IT Administration

WTI
Darin Gulick