DARIN PERRY
Washington,DC
Summary
Task driven security professional highly experienced in actively monitoring surroundings to keep employees & facilities safe. Skilled at handling and resolving conflicts professionally . Contributes to team success with a great work ethic, excellent communication and paying attention to detail
Overview
12
12
years of professional experience
Work History
ISP Senior Technician
NRTC
12.2021 - Current
- Answer high volume inbound technical support phone calls, chats and emails related to NRTC's ISP partners
- Diagnose and resolve technical hardware and software issues
- Provided first line technical support on data, voice or video networks for internal and/or external customers; answer routine technical questions
- Maintained detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel
- Ensured call logs & resolutions were maintained via ticketing systems
- Use various advanced tools to diagnose internet connectivity & speed issues
- Performed troubleshooting activities to diagnose system performance issues and identify root causes.
ISP Support Technician
TEKsystems
08.2021 - 12.2021
- Answered inbound technical support phone calls
- Answer customer service related questions
- Track and record each phone call and provide a detailed description of the call via ticketing system
- Provide backup assistance for other Technical Support Representatives
Security Officer/ Command Center Operator
GardaWorld Security Services
- Responsible for inspecting Officers on appearance and knowledge of post assignment.
- Monitored & modified daily log.
- Responsible for filling the shift during a call out.
- Prepared work orders.
- Performed equipment inventory checks daily.
- Respond to customer care (telephone/emails) with the appropriate information.
- Reported Incidents, accidents & medical emergencies to law enforcement.
- Monitored security cameras, fire & building trouble alarms.
- Patrolled facility and served as a visible security presence.
- Managed staff schedules for shifts.
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Field Technician/Administrative Clerk
World Wide Parking Inc
- Monitored parking meters throughout DC region
- Replaced damaged meters.
- Prepared, and tracked data on excel spreadsheets regarding meters that needed repairs and tracked progress and timing of repairs.
- Prepared time sheets on a biweekly basis.
- Review files, records, and other documents to obtain information to respond to requests.
- Inventory and order materials, supplies, and services
Assistant Park Ranger
Rock Creek National Park
05.2012 - 05.2021
- Responsible for inspecting Officers on appearance and knowledge of post assignment
- Monitored & modified daily log
- Responsible for filling the shift during a call out.
Desktop Support Intern
IRS
Education
University of District of Columbia
Washington, DCDelaware State University
Dover, DEHigh School Diploma -
McKinley Technical High School
Washington, DCSkills
- Problem Solving
- Critical Thinking
- Computer Troubleshooting
- Customer Service
- Time Management
- Adaptability
- Incident Reporting
- Report Writing
- CPR/AED Experience
Timeline
ISP Senior Technician
NRTC
12.2021 - Current
ISP Support Technician
TEKsystems
08.2021 - 12.2021
Assistant Park Ranger
Rock Creek National Park
05.2012 - 05.2021
Security Officer/ Command Center Operator
GardaWorld Security Services
Field Technician/Administrative Clerk
World Wide Parking Inc
Desktop Support Intern
IRS
University of District of Columbia
Delaware State University
High School Diploma -
McKinley Technical High School
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