Darin Van Dusen
Garden Ridge,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
Residential Loan Officer
Fairway Independent Mortgage Corporation
07.2017 - Current
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Negotiated loan terms and conditions with customers to secure best deal.
- Developed and maintained relationships with customers, lenders and other third parties.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- 10 Million Dollar Club award winner in 2020 and 2021
- Proactively identified solutions for customers experiencing credit issues
Internet Sales Manager and Master Sales Consultant
North Park Lexus Of San Antonio
11.2005 - 06.2017
- Consistently in top 25% of sales annually
- Top three salesperson in used cars 2013-2017
- Generate leads, follow-up, set appointments and close transactions daily
- Responsible for training internet sales staff
- Generate monthly Internet Sales and Traffic report for Upper Management
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Responded to internet inquiries and phone calls in timely matter
- Collaborated with upper management to implement continuous improvements and exceed team goals
Flight Attendant
Alaska Airlines
09.2004 - 10.2005
- Attend recurrent training to keep up to date with new laws and procedures.
- Completed pre-flight safety checks to reinforce passenger safety.
- Answered passengers' questions about flight, aircraft and destination.
Manager of Operations
H2Oasis Indoor Waterpark
01.2003 - 09.2004
- Responsible for hiring and training staff of 50 in Admissions and Operations department
- Helped open first waterpark in Alaska and involved in creating Employee Handbook along with implementing policies and procedures for safely operating rides and waterpark pumps that are still used today.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Science - Recreation, Park, And Tourism Sciences
Texas A&M University
College Station, TX12.2002
Skills
- Vinsolutions Automotive CRM, CDK Global CRM, Excel, Word, Total Expert CRM, Encompass Loan Origination Software, BOSS Data Tracking, Proficient in FHA, VA loan programs, SETH and TSAHC Down Payment Assistant offerings, Public Speaking to Realtor and Trade Groups
Traveling, Pickleball, Basketball, Coaching Little League
I love to travel with my family and we typically do not visit the same place twice so that we can have a new experience each time.
Playing Recreational Pickleball and Besketball is a great release for me and I enjoy the camraderie that sports can bring.
I have had the opportunity to coach Little League for the last 5 years and it is a great to teach the next generation about baseball, but also get to some them grow as people throughout the season.
Timeline
Residential Loan Officer
Fairway Independent Mortgage Corporation
07.2017 - Current
Internet Sales Manager and Master Sales Consultant
North Park Lexus Of San Antonio
11.2005 - 06.2017
Flight Attendant
Alaska Airlines
09.2004 - 10.2005
Manager of Operations
H2Oasis Indoor Waterpark
01.2003 - 09.2004
Bachelor of Science - Recreation, Park, And Tourism Sciences
Texas A&M University
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