Darinesha Bee

• Continuously surpassed customer service standards while ensuring compliance with call volume and customer satisfaction objectives.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Completed transactions ,such as, international wire transfers and payments to credit cards, auto loans and home loans.
• Cross-trained and acted as customer service supervisor when needed.

Refinance Loan Partner , 9/2021-4/2023

• Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Calculated, reviewed and corrected errors on interest, principal and closing costs.
• Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.

• Reviewed 80-90 government assistance applications daily for accuracy by verifying applicant data and records.
• Followed up with appropriate personnel for missing information on incomplete application packages.
• Forwarded applications to the correct federal department based on government assistance program qualifications.
• Followed data entry protocols, rules and regulations to maintain HIPPA compliant across all applicant data handling systems
• Kept optimal quality levels to prevent critical errors and support team performance targets.

• Input all patient data regarding claims and prior authorizations into system accurately.
• Analyzed medical records and other documents to determine approval of requests for authorization.
• Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
• Responsible for reviewing appeals for prior authorization requests and communicated with payers to resolve issues.
• Researched denied claims and contacted insurance companies to resolve these issues.