STEPHANIE BROWN
St. Louis,MO
Summary
Detail-oriented administrative professional with experience in medical and insurance environments, including claims processing, member services support, and document management. Skilled in customer service, data accuracy, and working efficiently in fast-paced settings while maintaining confidentiality and compliance.
Overview
8
8
years of professional experience
Work History
Member Service Specialist
Shared Practices
Remote, Remote
09.2022 - Current
- Adhered to company policies and procedures while providing exceptional service to members.
- Organized paperwork efficiently to streamline processes within the department.
- Verified accuracy of data entry into computer system before finalizing any transaction.
- Participated in meetings regarding changes or updates in policies or procedures.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Read from scripts to promote uniformity and consistency in communications.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Remote, Remote
Insurance Specialist
Orthopedic Specialists
Des Peres, MO
02.2019 - 11.2022
- Obtains insurance referral
- Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
- Reviews schedule for new patients, updating when necessary.
- Calls patients with appointment time reminder, obtaining insurance
- Checking patients in
- Collecting copays
- Chart prepping
- Organized and filed patient medical records.
- Scanned documents into the electronic health record system securely.
- Entered data into electronic health record system accurately and timely.
- Maintained accurate records of data entry into databases.
- Check insurance eligibility
Receptionist
America's Best Contacts and Eyeglasses National Vision, Inc.
Saint Peters, MO
02.2018 - 11.2021
- Ensure high quality customer service.
- Answer, screen, and forward incoming phone calls in accordance with NVI protocol.
- Process and understand managed care plans.
- Obtain and document information from the insurance company as needed.
- Schedule and confirm appointments, follow-up visits and classes.
- File all patient records daily and pull patient files for the next day's appointments.
- Check on status and notify customers when orders are in or of any delays.
- Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs.
- Experience handling multiple phone lines.
- Excellent organizational skills.
- Greeted visitors warmly and ensured they had a positive experience.
- Answered questions about organization and provided callers with address, directions, and other information.
Education
Associate of Science degree - Health Sciences
Ultimate Medical Academy
01.2017
High school diploma - General Studies
Eskridge High School
MO05.2009
Skills
- Data entry & record management
- Document processing & filing
- Scheduling & calendar management
- Email and phone correspondence
- Attention to detail
- Time management
- Problem-solving
- Reliability & accountability
- Adaptability
- Team collaboration
- Ability to work independently
- Fast learner
Timeline
Member Service Specialist
Shared Practices
09.2022 - Current
Insurance Specialist
Orthopedic Specialists
02.2019 - 11.2022
Receptionist
America's Best Contacts and Eyeglasses National Vision, Inc.
02.2018 - 11.2021
High school diploma - General Studies
Eskridge High School
Associate of Science degree - Health Sciences
Ultimate Medical Academy
Additional Information - Key Qualifications
- Experience in administrative, medical, and insurance support roles
- Strong background in customer service and member assistance
- Knowledge of insurance claims processing and benefits coordination
- High level of accuracy in data entry and document review
- Ability to handle sensitive information in compliance with HIPAA
- Proficient with Mac OS, Google Workspace, and Microsoft Office
- Excellent written and verbal communication skills
- Strong organizational, time-management, and problem-solving abilities
- Capable of working independently in fast-paced environments