E'LISE FROST
Euro Institute of Skin Care
Kent,WA
16
years of professional experience
Detail-oriented customer operations professional with 10+ years of experience supporting customers, processing payments, managing administrative workflows, and maintaining accurate records. Skilled in documentation review, transaction processing, customer communication, and following established procedures. Known for strong organization, attention to detail, professionalism, and the ability to quickly learn new systems and processes.
Work History
Client Service Specialist / Assistant to the Director of Education
5 Years- Processed student and client payments, ensuring accuracy of account information using Keystroke software.
- Review documentation and process customer requests while following established procedures.
- Supported daily operations through efficient scheduling, reporting, record management, and administrative coordination.
- Responded to customer requests via phone, email, and in person, gathering information and delivering timely, accurate support.
- Coordinate time-sensitive student materials and collaborate with staff to ensure operational accuracy.
Receptionist
8 Months- Verified insurance eligibility, updated patient information, and scheduled medical and vision appointments to ensure seamless patient access to care.
- Assisted patients with questions and resolved scheduling concerns professionally.
- Handled sensitive medical information while maintaining HIPAA compliance.
- Assisted patients with inquiries and resolved scheduling concerns to enhance patient experience and satisfaction.
- Supported providers and staff in maintaining efficient patient flow, contributing to improved service delivery.
Receptionist / Office Manager
8 Years 7 Months- Managed front office operations, customer accounts, and scheduling to ensure smooth administrative processes.
- Supervised, trained, and scheduled a team of five employees to enhance service delivery.
- Coordinated operations and scheduling across five businesses to streamline workflow and improve communication.
- Processed payments, maintained records, and supported daily operations.
Skills
Payment Processing
Data Entry & Record Management
Electronic Records Management
Microsoft Word
Excel & Outlook
Keystroke Software
Administrative coordination
Calendar management
Multi-Line Phone Systems
Information management
Customer service
Client relations
Data accuracy
Timeline
Client Service Specialist / Assistant to the Director of Education
Euro Institute of Skin Care
08.2021 - CurrentRead More
Receptionist
Kosnoski Eye Care
11.2020 - 07.2021Read More
Receptionist / Office Manager
Euro Institute of Skin Care
09.2010 - 04.2019Read More