Dario Cardona
Minneapolis,United States
Summary
IT Support professional dedicated to delivering timely resolutions to technical issues and improving user experience. Effectively managed ServiceNow tickets and provided comprehensive support for desktops, laptops, and mobile devices, driving operational efficiency and enhancing team collaboration through technology.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Information Technology Support
Hyatt Regency
Minneapolis, United States
09.2024 - 05.2026
- Managed and resolved ServiceNow tickets, ensuring prompt resolution of technical issues.
- Provided troubleshooting assistance to colleagues via phone, and in some instances, remotely accessed their computers to resolve issues.
- Provided hands-on support for colleagues using desktops, laptops, printers, mobile devices, and POS systems to enhance user experience.
- Troubleshot Microsoft 365 apps, assist with hotel-specific systems, and help staff with account setup and device onboarding.
- Assisted with the migration of domain PCs from SCCM to Intune and imaging desktops and laptops for team members.
- Configured and managed Android devices through Microsoft Intune MDM to ensure compliance and secure mobile access.
- Conducted troubleshooting to enhance system performance and user satisfaction. on peripheral hardware and software systems.
- Assigned specific permissions to various job titles, ensuring alignment with role-based access requirements.
- Logged and tracked support requests through Hyatt's corporate and vendor ticketing systems, facilitating efficient issue resolution.
Bartender
Armory
Minneapolis, Minnesota
07.2017 - Current
- Prepared and served a variety of beverages to enhance customer experience.
- Poured wine, beer, and cocktails at the bar to satisfy customer orders.
- Engaged customers by providing recommendations and answering beverage-related questions.
- Greeted customers and provided excellent customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on operational procedures and cocktail preparation techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Balanced daily registers and generated sales reports for management.
Education
Bachelor's degree - Manufacturing Operations Mangement
University of Minnesota-Twin Cities
05-2020
Certificate - Information Technology
University of Minnesota
Minneapolis, MN05-2020
Skills
- Operating Systems
- ServiceNow management
- Microsoft 365 troubleshooting
- Documentation practices
- Inventory management
- Troubleshooting and Diagnostics
Certification
- Technical Support Fundamentals
- Information Technology Certificate
Personal Information
Title: Information Technology Support
Timeline
Information Technology Support
Hyatt Regency
09.2024 - 05.2026
Bartender
Armory
07.2017 - Current
Bachelor's degree - Manufacturing Operations Mangement
University of Minnesota-Twin Cities
Certificate - Information Technology
University of Minnesota