Field supervisor with proven ability to enhance productivity and ensure efficient task execution. Extensive experience managing diverse project teams in remote locations, consistently achieving profitable project closures. Expertise in leading teams through multiple concurrent projects while maintaining high levels of customer satisfaction. Strong background in mobilizing teams within heavy construction and related sectors.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Service Installation Technician
Flexsteel
Hobbs, NM
03.2025 - Current
Drove process improvements through active participation in team meetings focused on productivity gains.
Employed hand and power equipment for precise hoisting, measuring, testing, and drilling tasks.
Identified and resolved system faults through thorough diagnostics of equipment issues.
Prioritized safety when using tools for various types of installations throughout the process.
Achieved timely completion of installations in compliance with company policies and safety protocols.
Increased customer satisfaction by delivering installation services efficiently with quick issue resolutions.
Executed equipment configurations according to company specifications for enhanced functionality.
Worked collaboratively with sales teams to improve transitions from sales to installation stages.
Field Supervisor / Poly Dept
Qwik Pipe
Midland Tx
02.2025 - 03.2025
Ensured compliance by monitoring employee performance against regulations and policies.
Supervised field teams to achieve project completion within set deadlines.
Documented field activities accurately to support internal audits and reviews.
Addressed customer complaints effectively to maintain high levels of satisfaction.
Field Supervisor
Swiftwater a Tetra Technologies
Midland City, Tx
01.2017 - 09.2024
Supervised field staff to ensure successful project completions across multiple sites.
Developed and executed strategies to enhance project management efficiency.
Ensured strict compliance with safety regulations, budget constraints, and timelines.
Provided technical guidance to team members, enhancing project outcomes.
Negotiated contracts with vendors for optimal pricing and service agreements.
Conducted performance reviews for field staff, delivering constructive feedback.
Collaborated with departments to streamline resource coordination for projects.
Identified process improvement opportunities to drive cost-saving initiatives.
Resolved conflicts between team members or clients in a timely manner.
Analyzed customer feedback data to identify areas of improvement for the organization.
Established strong working relationships with customers, vendors, partners, and colleagues.
Analyzed customer requirements and developed business plans accordingly.
Managed documentation related to regulatory compliance within assigned region.
Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team, and vendors.
Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
Directed multiple job sites and confirmed site readiness for flooring installation and proper and high-quality completion of full projects that fully met client expectations.
Researched and understood local and regional building codes and environmental, health and safety requirements and orchestrated full compliance of team's on-site work.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Analyzed business performance data and forecasted business results for upper management.
Field Technician / Krew Leader
Butch’s Rathole
Midland City, Tx
10.2010 - 01.2015
Executed prompt responses to pipeline failures, minimizing downtime and enhancing safety.
Inspected pipeline joints for leaks and damage, ensuring system integrity.
Replaced worn components in piping systems, including gaskets and seals, to improve reliability.
Assembled new pipes using threaded couplings and welds to establish strong connections.
Performed rigging and forklift operations for efficient movement of parts and machinery.
Installed automated controls to regulate pressure and volume in piping systems, boosting efficiency.
Managed fabrication, assembly, installation, and maintenance of all piping systems.
Field Technician/Field Service Technician/Installation Technician at Arroyo Seco Internet LLCField Technician/Field Service Technician/Installation Technician at Arroyo Seco Internet LLC
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD
Lead Installation Technician/Field Service Technician at Aire Solutions Heating and Air ConditioningLead Installation Technician/Field Service Technician at Aire Solutions Heating and Air Conditioning