NADIA OLIVO
Riverview,Florida
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
Work History
Ups worker
UPS Customer Center
Riverview, Fl
05.2025 - Current
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Inspected outgoing shipments for accuracy before dispatching from warehouse.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Established professional working relationships with staff from various levels.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Upheld high standards of productivity and quality in operations.
- Trained new team members using approved training materials and information.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Built and maintained working relationships with peers and upper management.
- Addressed customer needs, responding to specific requests.
- Collaborated with team members to achieve project milestones within set deadlines.
- Rotated through series of different stations based on team needs.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Looked for ways to go above and beyond job requirements.
- Participated in regular training sessions to improve product knowledge and service skills.
- Worked hard to learn required tasks quickly to maximize performance.
- Identified needs of customers promptly and efficiently.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Shift Lead
Moe's Southwest Grill
06.2023 - 05.2025
- Prepare and serve food items following Moe's quality and portion standards, ensuring customer preferences and dietary needs are met.
- Greet guests upon arrival, ensuring they feel welcome and valued while delivering excellent service.
- Assist in opening and closing duties, including restocking, cleaning, and organizing the kitchen and service areas.
- Collaborating with team members to maintain smooth operations during peak hours contributing to a positive and efficient work environment.
- Resolved customer complaints and reported issues to senior management.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed company's expenditures and developed financial models.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed administrative tasks including filing documents, data entry.
- Trained new employees on company policies, procedures, and job duties.
- Evaluated and performed equipment maintenance to support operational goals.
- Evaluated employee performance, delivering individualized feedback and praise.
- Coached team members to increase productivity and reduce workplace accidents.
- Monitored employee performance and provided feedback on areas for improvement.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Educated customers about offerings, promotions and pricing to boost sales.
- Implemented strategies to increase sales and improve service quality.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Taught staff upselling techniques to meet revenue targets.
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Handled cash register transactions accurately while providing excellent customer service.
- Utilized POS systems efficiently for order processing and inventory management.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Responded to customer inquiries and complaints in a professional manner.
Front Desk Receptionist
Tyson Chiropractic
01.2022 - 01.2023
- Greeted and assisted guests in a professional and courteous manner, providing exceptional customer service.
- Scheduled Appointments, maintained the calendar for staff.
- Assisted in daily administrative duties, such as filling data entry.
- Processed payments, issued receipts, and maintained accurate records of transactions.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area neat and organized.
- Verified patients insurance and payment methods during check in process.
- Adhered to HIPPAA requirements to safeguard patient confidentiality.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
Clerk
McDonald's
01.2021 - 01.2022
- Took customer orders accurately and handled payments via cash and credit cards.
- Maintained cleanliness and organization of the dining area, kitchen, and workstation.
- Worked collaboratively with team members to ensure smooth operation during high-volume periods.
- Provided fast, friendly, and efficient customer service at the front counter and drive-thru, ensuring customer satisfaction.
- Adhered to health, safety, and hygiene regulations, ensuring compliance with company policies and local laws.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Provided excellent customer service to ensure satisfaction.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Education
High School -
East Bay High School
01.2024
Skills
- Customer service excellence
- Food Preparation
- Cash Handling & POS operation
- Teamwork & Collaboration
- Multi tasking
- Problem Solving
- Adaptability
- Food preparation
- Customer service
- Cash handling
- Employee training
- Equipment maintenance
- Sales strategies
- Conflict resolution
- Team collaboration
- Time management
- Health regulations
- Decision-making
- Relationship building
- Strategic thinking
- Staff education and training
- Problem-solving
- Positive attitude
Timeline
Ups worker
UPS Customer Center
05.2025 - Current
Shift Lead
Moe's Southwest Grill
06.2023 - 05.2025
Front Desk Receptionist
Tyson Chiropractic
01.2022 - 01.2023
Clerk
McDonald's
01.2021 - 01.2022
High School -
East Bay High School