Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
Hope Koser

Hope Koser

Seattle

Summary

Reliable and experienced 19-year-old student at the University of Colorado Boulder, majoring in Integrative Physiology with plans to attend PA or nursing school. I have a strong background in customer service, having worked in fast-paced roles where I developed excellent communication, problem-solving, and time management skills. In addition to professional workplace experience, I’ve also provided trusted child care, pet care, and in-home support for families. I’m known for being punctual, adaptable, and detail-oriented, with a strong commitment to clear communication and consistently high-quality service in every role I take on.

Overview

10
10
years of professional experience
1
1
Certification

Work History

UPS Worker

Anderson Biz‑Co
11.2024 - Current
  • Delivered high-quality customer service by assisting with package drop-offs, pickups, shipping, and mailbox services in a fast-paced environment.
  • Operated POS systems and managed cash/card transactions accurately, maintaining a balanced register.
  • Processed incoming and outgoing shipments using UPS systems, ensuring proper labeling, tracking, and packaging compliance.
  • Maintained a clean, organized workspace and followed safety protocols to prevent workplace accidents.
  • Collaborated with team members to resolve customer issues efficiently and meet store goals.
  • Handled confidential materials (e.g., IDs, mail, shipping information) with discretion and attention to detail.

Pet Sitter/Dog Walker

Individual Clients
01.2020 - Current
  • Provided care for pets of all ages and needs, including daily walks, feedings, medications, and overnight stays.
  • Maintained 5-star reviews on Wag and Rover by being punctual, communicative, and attentive to pet and owner needs.
  • Shared regular updates with photos and summaries to keep owners informed and reassured.
  • Safely handled walks using appropriate gear and routes, adapting to each pet’s behavior and energy level.
  • Respected clients’ homes during house-sitting, following all instructions and leaving spaces clean and secure.
  • Trusted by repeat clients for dependable, compassionate, and professional care.

Child Caretaker

Individual Clients
01.2015 - Current
  • Trusted on UrbanSitter and Caregiver for reliable, high-quality childcare.
  • Experienced with children of all ages, from infants to pre-teens.
  • Keep parents updated with regular check-ins and clear communication.
  • Always on time, dependable, and respectful of household rules.
  • Keep kids entertained with age-appropriate games, crafts, and activities.
  • Help maintain a clean and tidy home environment during each visit.

Barista

Starbucks
07.2022 - 08.2024
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Busser

Bryant Corner Cafe
05.2021 - 07.2022
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Processed payments for orders and provided customers with change.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Collaborated with other dining room and bar staff to facilitate efficient service.

Education

Integrative Physiology

University of Colorado Boulder
Boulder, CO
05-2028

High School Diploma -

Roosevelt High School
Seattle, WA
06-2024

Skills

  • Client communication, customer service, customer relations, active listening, conflict resolution
  • Responsible and trustworthy, good time management, punctual, flexible schedule, valid driver’s license
  • Cash handling, opening and closing duties, new hire training, multitasking, following instructions
  • Cleanliness maintenance, safe food handling practices, first aid knowledge
  • Critical thinker, problem-solver, patient, nurturing, fast learner, team player, dependable

Certification

  • Drivers license
  • Food handlers permit
  • CPR certified
  • First Aid Certification

LANGUAGES

English - Native or Bilingual
Native or Bilingual
Spanish - Limited Working
Professional Working

Timeline

UPS Worker

Anderson Biz‑Co
11.2024 - Current

Barista

Starbucks
07.2022 - 08.2024

Busser

Bryant Corner Cafe
05.2021 - 07.2022

Pet Sitter/Dog Walker

Individual Clients
01.2020 - Current

Child Caretaker

Individual Clients
01.2015 - Current

Integrative Physiology

University of Colorado Boulder

High School Diploma -

Roosevelt High School

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