Dario De La Rosa
Long Beach,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Vintage Brewing Company
05.2020 - 08.2023
- Increased sales with personalized service and thorough knowledge of menu items, specials, and promotions.
- Coordinated efficiently with kitchen staff to ensure timely delivery of orders, augmenting customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Camp Counselor
Camp Shalom
06.2018 - 08.2023
- Enhanced camper experience by designing, organizing and leading engaging activities tailored to various applicable age groups.
- Delivered timely, thorough first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Mentored junior counselors, providing practical and experience-based guidance and support to ensure their professional growth.
Server
Mimi's Cafe
09.2021 - 05.2022
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, augmenting the high sense of community within the establishment.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
Applied Behavioral Therapist
Behavioral Health Works, Inc
09.2021 - 01.2022
- Collaborated with multidisciplinary teams to develop comprehensive behavioral intervention plans for clients with Autism Spectrum Disorder.
- Enhanced client progress by designing and implementing individualized reinforcement schedules based on Applied Behavior Analysis principles.
- Promoted social skill development in group settings using modeling demonstrations and role-playing exercises.
Education
Bachelor of Arts - Cognitive Science
University of Southern California
Los Angeles, CA06-2026
High School Diploma -
Madison West High
Madison06-2021
Skills
- Outstanding communication and interpersonal skills
- Policy and procedure adherence
- Guest experience through active listening and service prioritization
- Time management and prioritization of tasks in fast-paced environment
- Team collaboration
- Conflict resolution and mediation
- Autism spectrum disorders
Languages
Spanish
Full Professional
Timeline
Server
Mimi's Cafe
09.2021 - 05.2022
Applied Behavioral Therapist
Behavioral Health Works, Inc
09.2021 - 01.2022
Server
Vintage Brewing Company
05.2020 - 08.2023
Camp Counselor
Camp Shalom
06.2018 - 08.2023
High School Diploma -
Madison West High
Bachelor of Arts - Cognitive Science
University of Southern California