Dario Estrella
Summary
Dynamic aviation professional with over 12 years of expertise in airline operations and safety, recognized for exceptional time management and a calm demeanor under pressure. Proven ability to ensure adherence to departure schedules while navigating complex challenges in fast-paced environments. A proactive problem-solver dedicated to delivering results and prioritizing safety and efficiency at every turn. Committed to upholding the highest standards across all facets of aviation operations, contributing to seamless travel experiences.
Overview
12
12
years of professional experience
Work History
Specialty Ramp Agent
Delta Air Lines
04.2013 - Current
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Conducted efficient boarding processes while adhering to strict security measures and protocols.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Maintained clean, orderly work environment free of hazards.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Collaborated with team members to resolve complex customer issues effectively and promptly.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Kept passengers informed about flight status updates via timely announcements and personal interactions.
- Coordinated with other departments such as catering services or ground crew for seamless operations during each flight''s turnaround time.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Skills
- Flight Family
- SNAPP
- DLTERM
- Safety procedures compliance
- Crew assistance
- Passenger assistance
- Equipment inspection
- Strong interpersonal skills
- Teamwork and collaboration
Languages
Spanish
Timeline
Specialty Ramp Agent
Delta Air Lines
04.2013 - Current
Achievement
Recognized by NYC Leadership Team for outstanding support, collaboration, and proactive "pre-flight" checklist that improved on-time departures and enhanced Flight Attendant satisfaction.
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