Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Barista
Target
09.2023 - Current
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Recommended products based on solid understanding of individual customer needs and preferences.
Cybersecurity Intern
American Airlines
08.2022 - 04.2023
Recommend improvements in security systems and procedures.
Performed risk analyses to identify appropriate security countermeasures.
Conducted security audits to identify vulnerabilities.
Developed plans to safeguard computer files against modification, destruction, or disclosure.
Monitored use of data files and regulated access to protect secure information.
Encrypted data and erected firewalls to protect confidential information.
Researched and developed new computer forensic tools.
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.