Results-driven professional with strong skills in inventory management, food safety compliance, and schedule coordination. Known for training teams to exceed expectations and maintaining high standards of customer service and safety.
Overview
2
2
years of professional experience
Work History
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
Fultondale
06.2024 - Current
Coordinated shift schedules to optimize staff availability and coverage.
Supervised and led employees to maintain productivity and customer service levels.
Trained new staff on customer service standards and food safety protocols.
Assisted in resolving customer complaints to enhance guest satisfaction.
Led daily briefings to communicate goals and expectations with team members.
Managed inventory levels and restocked supplies to maintain workflow efficiency.
Monitored food preparation processes to ensure quality and safety compliance.
Implemented cleaning procedures to maintain a safe and hygienic work environment.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.