Darius A. Johnson

• Increased average transaction value by 20% through personalized, consultative recommendations.
• Communicated complex product and regulatory information clearly and professionally to diverse clients, including medical patients.
• Managed high-volume customer interactions daily while maintaining accuracy, empathy, and discretion.
• Strictly adhered to state and local regulations, including ID verification and data privacy protocols.
• Utilized METRC inventory tracking systems and specialized POS software to manage transactions and reporting.
• Maintained organized inventory systems, resolved discrepancies, and ensured product quality control.
• Proactively resolved customer concerns and adapted quickly to regulatory or operational updates.

• Designed and launched an independent online merchandise brand featuring apparel, footwear, and accessories.
• Created original product designs for shirts, sweatshirts, jackets, hats, shoes, and promotional items.
• Managed end-to-end e-commerce operations, including product development, vendor coordination, and order fulfillment through drop-shipping platforms.
• Conducted market research to identify trends and optimize product offerings.
• Developed branding, digital content, and promotional materials for online marketing.
• Utilized graphic design tools to create visual assets for social media and product listings.
• Monitored sales performance, inventory workflows, and customer feedback to improve product positioning.
• Provided direct customer support, handled inquiries, and resolved order issues.
• Maintained financial oversight, pricing strategy, and profit margin tracking.

• Developed and implemented strategic business plans to drive growth and innovation.
• Oversaw daily operations, ensuring efficiency and quality in service delivery.

• Managed time-sensitive workloads in a high-volume distribution environment.
• Prioritized tasks to meet strict delivery deadlines.
• Trained new hires on safety standards and operational procedures.
• Maintained consistent reliability, punctuality, and productivity under pressure.

• Ensured accurate inventory management through regular stock assessments and replenishment processes.
• Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
• Trained new associates on operational procedures and customer service standards.
• Implemented visual merchandising strategies to optimize product displays and drive sales.
• Collaborated with team members to achieve daily sales targets and deliver exceptional customer service consistently.
• Suggested additional purchases to customers and directed to store locations.

• Processed and sorted 300+ packages per shift with strong attention to detail.
• Operated sorting systems to maintain workflow efficiency.
• Collaborated with team members to meet performance and safety goals.