DARIUS BARNES

• Handled over 50 member calls per day to address customer inquiries and concerns
• Used problem solving and critical thinking skills to resolve order/product issues
• Operated as liaison between Costco.com customers, suppliers, buying, and Operations staff
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Recommend, select, and help locate or obtain electronics based on customer needs
• Maintained knowledge of Electronics department
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Applied knowledge of electronics products to educate prospects and customers.

Resolved customer complaints regarding sales and service

• Opened and closed cash registers, counted money, separated charge slips, coupons, and vouchers, balance cash drawers, and made deposits
• Exchanged merchandise for customers and accepted returns
• Kept sales numbers above company targets and increased sales by 10%
• Punctual, reliable, and dependable worker
• Greeted customers and ascertained what each customer wanted or needed
• Described merchandise and explained use, operation, and care of merchandise to customers
• Recommended, selected, and helped locate or obtain merchandise based on customer needs
• Answered questions regarding store and its merchandise
• Computed sales prices, totaled purchases, and received and processed cash or credit payments
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Installed, serviced, and upgraded satellite television for customers
• Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards
• Alternated goods in inventory by observing first-in and first-out approach to keep inventory organized and properly stocked
• Handled day-to-day shipping and receiving, overseeing more than 100 packages per day
• Cleaned and maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
• Issued or distributed materials, products, parts, and supplies to customers or coworkers based on information from incoming requisitions

• Greeted customers and ascertained what each customer wanted or needed
• Recommended, selected, and helped locate or obtain merchandise based on customer needs
• Helped over 80 customers try on or fit merchandise
• Helped customers locate products and checked store system for merchandise at other sites