Darius Coats
Houston
Summary
Dedicated customer service representative skilled in resolving inquiries and enhancing satisfaction. Proven ability to streamline order fulfillment and promote positive customer experiences.
Results-driven warehouse professional with expertise in customer service and inventory management. Known for strong problem-solving abilities and effective team collaboration, contributing to improved order processing and heightened customer loyalty.
Detail-oriented individual with a strong background in customer service and warehouse operations. Committed to operational efficiency, ensuring accurate order fulfillment and fostering a collaborative team environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ricoh
Houston, TX
03.2023 - 03.2026
- Resolved customer inquiries promptly, ensuring high satisfaction levels and repeat business.
- Analyzed customer feedback to recommend service enhancements aligning with client needs.
- Escalated complex issues to appropriate departments, ensuring timely resolution for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Operated forklifts to move and organize inventory efficiently.
- Conducted regular inventory checks to ensure accuracy of stock levels.
- Assisted in training new warehouse staff on safety protocols and procedures.
- Maintained cleanliness and organization of work areas to promote safety.
- Operated pallet jacks and forklifts to efficiently transport products within warehouse.
Warehouse Worker
Article
Houston, TX
11.2021 - 02.2023
- Collaborated with team members to streamline order fulfillment processes.
- Implemented improvements in packaging methods to reduce damage during transit.
- Monitored equipment performance, reporting issues for timely maintenance actions.
- Executed shipping tasks, ensuring timely delivery of products to customers.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 or more pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated pallet jacks and forklifts to efficiently transport products within warehouse.
- Selected and packed orders accurately, ensuring timely shipment to customers.
- Assisted in inventory management by conducting regular stock checks and reporting discrepancies.
- Collaborated with team members to streamline picking processes, improving overall workflow efficiency.
- Implemented best practices for packing materials, reducing damage during transit and enhancing customer satisfaction.
Warehouse Worker
Pink Zebra
Houston, TX
11.2020 - 11.2021
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated pallet jacks and forklifts to efficiently transport products within warehouse.
- Selected and packed orders accurately, ensuring timely shipment to customers.
- Assisted in inventory management by conducting regular stock checks and reporting discrepancies.
- Collaborated with team members to streamline picking processes, improving overall workflow efficiency.
Education
GED -
8 Million Stories
Houston, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Packaging and labeling
- Picking and packing
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Forklift operation
- Pallet jack operation
- Quality control
- Shipping and receiving
Timeline
Customer Service Representative
Ricoh
03.2023 - 03.2026
Warehouse Worker
Article
11.2021 - 02.2023
Warehouse Worker
Pink Zebra
11.2020 - 11.2021
GED -
8 Million Stories