Hakeem Plummer
Albany
Summary
Organized professional bringing diverse experience in customer service, business management and project coordination. Well-versed in effective communication and relationship building. Proven history of successfully engaging with clients and business audiences. Technologically adept with passion for innovation and creative business solutions.
Overview
7
7
years of professional experience
Work History
Residential Counselor
Northern Rivers
02.2019 - Current
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Promoted positive relations between residents and staff.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Solved grievances and complaints by collaborating with residents.
Realtor
Berkshire Hathaway
02.2021 - 01.2024
- Increased home sales through persuasion, negotiation and ability to close.
- Wrote contracts to outline sales and purchases of properties.
- Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Direct Support Professional
Vanderheyden
04.2021 - 12.2022
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Entrusted to handle confidential and sensitive situations in professional matter.
Dental Assistant
Smile Direct Club
06.2021 - 09.2022
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Receptionist
The Massry
09.2020 - 07.2021
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Graduate Assistant
Sage College
08.2019 - 05.2020
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
- Supported department members with administrative, research and academic assistance.
- Assisted faculty members with data collection for potential academic publications.
Digital Marketing Intern
Capital Mixers/JGI Media
08.2018 - 12.2019
- Assisted in managing corporate social media channels including Facebook and Twitter.
- Tracked social media trends and adapted to attract target follower demographic.
- Executed consistent online messaging across various social media verticals.
- Collaborated with team members to help expand marketing channels.
Student Assistant
Sage College
08.2017 - 05.2019
- Reported back to instructor and management to receive day-to-day tasks and responsibilities.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
Education
Master of Science - Organizational Management
The Sage Colleges
Troy, NY04.2023
BBA - Business Marketing
The Sage Colleges
Troy, NY05.2019
Skills
- Budgeting
- Crisis Intervention
- Scheduling
- Staff Management
- Sales
Hobbies
Student Athlete, Soccer Team, Cazenovia College, Cazenovia, NY, August 2015-December 2017
Timeline
Dental Assistant
Smile Direct Club
06.2021 - 09.2022
Direct Support Professional
Vanderheyden
04.2021 - 12.2022
Realtor
Berkshire Hathaway
02.2021 - 01.2024
Receptionist
The Massry
09.2020 - 07.2021
Graduate Assistant
Sage College
08.2019 - 05.2020
Residential Counselor
Northern Rivers
02.2019 - Current
Digital Marketing Intern
Capital Mixers/JGI Media
08.2018 - 12.2019
Student Assistant
Sage College
08.2017 - 05.2019
Master of Science - Organizational Management
The Sage Colleges
BBA - Business Marketing
The Sage Colleges
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