Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Darius Evans

Washington,DC

Summary

Adept at enhancing customer satisfaction and streamlining workflow, I leveraged my detail-oriented nature and effective time management skills at Bank of America to achieve high client trust. My background spans from direct support to technical troubleshooting, consistently exceeding expectations by prioritizing efficiency and quality outcomes. My expertise includes copyright laws and fostering strong client relationships.

Overview

18
18
years of professional experience
1
1
Certification

Work History

DSP Direct Support Personnel

Global Resource Support
01.2018 - 01.2024
  • Supported clients'' nutritional needs by preparing healthy meals tailored to individual dietary restrictions or preferences.
  • Increased client satisfaction by delivering compassionate care that respected individual dignity and autonomy.
  • Supported clients'' emotional well-being, offering empathy and understanding during times of stress or crisis while providing appropriate interventions as needed.
  • Provided reliable transportation to appointments, errands, and community outings while prioritizing client safety and comfort during travel.

Lead Photographer

CityDreams Entertainment
01.2015 - Current
  • Cultivated long-lasting relationships with clients through clear communication, professionalism, and attention to detail.
  • Balanced multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
  • Streamlined workflow efficiency by implementing organizational systems for photo editing, archiving, and project tracking.
  • Delivered outstanding customer service by addressing concerns promptly and ensuring final products exceeded client expectations.

Produce Clerk

Walmart
01.2015 - 06.2017
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.

Cable Technician

Amtek Sub Contractor
01.2009 - 01.2013
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Maintained safety standards during installations, reducing the incidence of workplace accidents.
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.

Phone Representative

Bank Of America
01.2006 - 01.2009
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
  • Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
  • Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
  • Improved customer satisfaction by providing timely and accurate information on products and services.

Education

GED -

Calvin Coolidge SHS
Washington, DC
06.2005

Skills

  • Highly detail-oriented
  • Effective Time Management
  • Efficient Workflow Management
  • Understanding of copyright laws

Certification

CPR

Timeline

DSP Direct Support Personnel

Global Resource Support
01.2018 - 01.2024

Lead Photographer

CityDreams Entertainment
01.2015 - Current

Produce Clerk

Walmart
01.2015 - 06.2017

Cable Technician

Amtek Sub Contractor
01.2009 - 01.2013

Phone Representative

Bank Of America
01.2006 - 01.2009

GED -

Calvin Coolidge SHS

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Darius Evans