Laronda Hyde
Rocklin,CA
Summary
Well-organized, detail-oriented tester with progressive record of accomplishment in environments. Loan Processor with strong experience in handling loan applications and promoting customer satisfaction. Possess solid understanding of lending products, credit report analysis, and regulatory standards in the financial industry. Known for precision in documentation and enhanced ability to manage deadlines, contributing to smooth workflow within fast-paced environments. Have consistently delivered high-quality service, resulting in improved efficiency and customer retention rates.
Overview
14
14
years of professional experience
Work History
Loan Fulfilment Associate/Direct Lending Tester
First Technology Federal Credit Union
Rocklin, CA
07.2022 - Current
- Consumer Lending Functional/Regression tester.
- Training with Avoka, Pega, Temenos, Co-Op Spring Board, and DNA.
- Relocation Specialist
- Validate and verify application data.
- Field underwriting for accuracy and fraud prevention.
- Review and generate consumer documents.
- Calculate income.
- Correspond with consumers, vendors, and associated departments via email, phone, and Teams messenger.
- Assist with updating lending guidelines and procedures for the department.
Home Loan Specialist
PennyMac
Roseville
12.2020 - 05.2022
- Handled routine calls and emails with borrowers, internal departments, and third-party vendors.
- Perform data entry and validation tasks.
- Initiated third-party orders with title companies, appraisers, credit bureaus, etc.
- Reviewed and validated loan documents.
- Key contributor to facilitate efficient and effective process, supporting the business and customer service objectives.
- Monitor work queues and intervene as needed.
- Interact and assist with multiple departments to expedite processing and/or issue resolutions to problems.
Lead Teller
Wells Fargo
Lincoln
06.2018 - 11.2020
- Engage and build relationships with customers.
- Help customers with their financial needs.
- Introduce customers to bankers/and or Wells Fargo partners.
- Answer questions regarding mortgages, credit cards, and loans.
- Consumer banking transactions.
- Cash handling.
- Supervise and help other tellers with higher limit transactions.
- Risk evaluations.
- Prevented fraud by spotting suspicious behavior and identifying problematic transactions.
Manager
Axcess Financial
Sacramento
12.2014 - 06.2017
- Managed up to 2 CSR's at a time.
- Trained new hires.
- Scheduling.
- Maintained up to 400 customers at a time.
- Reached sales goals and controlled P&Ls.
- Customer resolutions.
- Audit conductor.
- Loan Processor.
- Collected and sent data to underwriters.
- Collections.
- HD loan marketing.
- Data entry.
General Manager
U-Haul
Sacramento
09.2010 - 11.2014
- Managed up to an 8-person crew.
- Hired and trained employees.
- Retail and rental sales.
- Vehicle and trailer maintenance.
- Operated and trained forklift operations.
- Controlled and managed P&Ls.
Education
High School Diploma -
Capital City Independent Studies
Sacramento, CASkills
- Highly detail-oriented
- Financial information management
- Research
- Communication services
- Pay attention to detail
- Time management
- Organizational
- Delegate
- Follow company policies and procedures
- Thorough
Timeline
Loan Fulfilment Associate/Direct Lending Tester
First Technology Federal Credit Union
07.2022 - Current
Home Loan Specialist
PennyMac
12.2020 - 05.2022
Lead Teller
Wells Fargo
06.2018 - 11.2020
Manager
Axcess Financial
12.2014 - 06.2017
General Manager
U-Haul
09.2010 - 11.2014
High School Diploma -
Capital City Independent Studies
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