Mary Nichols
Hartland
Summary
Highly knowledgeable and experienced professional with a versatile skill set, seeking to leverage expertise in a new career setting. Proven track record of success, adept at adapting to new challenges and delivering exceptional results. Committed to continuous learning and growth, eager to contribute skills and make a meaningful impact in a dynamic work environment.
Overview
13
13
years of professional experience
Work History
Sales Associate
Steinhafels Furniture
11.2022 - Current
- Personalized guest interactions to enhance satisfaction based on their requirements.
- Applied inventive approaches to address client needs.
- Extensive product knowledge and use of resources to fulfill expectations of customers
- Strong follow-up with customers when necessary for service needs or dissatisfaction
Bartender
The Golden Mast
06.2022 - Current
- Create strong relationships with regular clientele and new guests
- Strict adherence to quality and cleanliness standards
- Maintain high end guest experience in every way possible
- Serve an array of the highest quality cocktails in lake country
- Ensure transactions are all completed accurately
Lead Bartender
Kurt’s Steakhouse
08.2020 - 06.2022
- Created distributor spreadsheet to streamline ordering and control inventory of liquor and wine
- Established checklists for opening and closing duties
- Made a recipe reference for new staff
- Recruited and trained new staff
- Built strong rapport with clientele to increase patronage
- Provided excellent food and beverage service
Finishing Manager
Nev’s Ink
10.2018 - 04.2020
- Responsible for Team of 12 People and 3 Warehouses
- Daily Staffing Based on Business Need
- Stock Inventory Management
- Quality Control
- Large-scale Project Management
- Streamlined Processes to Increase Production and Shipping Averages
- Implemented Program to Reduce Production Waste
- Wrote 50+ Procedures for Undocumented Processes
- Created Packaging Guidelines and Formats to Ensure Consistency
Bartender/Floor Manager
Jake’s Restaurant
05.2018 - 09.2019
- Fast, Friendly, Efficient Guest Service
- Helped Create New Menu of Craft Cocktails to Increase Bar Revenue
- Inventory Management
- Organized Reservations to Maximize Accommodations
- Staffed Restaurant Appropriately
- Resolved Guest Complaints
Receiving
Target Distribution Center
01.2012 - 01.2018
- Processed all Incoming Vendor Freight Accurately and Efficiently
- Exceeded Performance Requirements
- Trained New Employees
- Specialized in Damaged Inventory Management
Education
Bachelor Of Arts - Communication Arts, Art History
University of Wisconsin-Madison
Madison12.2001
Skills
- Thrive in a Fast-Paced Environment
- All Things Numbers
- Highly Detail-Oriented
- Creative Problem-Solving
- Troubleshooting
- Highly Efficient
- Excellent Communicator
- Logical Thinker
- Fun, Capable Teammate
Timeline
Sales Associate
Steinhafels Furniture
11.2022 - Current
Bartender
The Golden Mast
06.2022 - Current
Lead Bartender
Kurt’s Steakhouse
08.2020 - 06.2022
Finishing Manager
Nev’s Ink
10.2018 - 04.2020
Bartender/Floor Manager
Jake’s Restaurant
05.2018 - 09.2019
Receiving
Target Distribution Center
01.2012 - 01.2018
Bachelor Of Arts - Communication Arts, Art History
University of Wisconsin-Madison
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