L Renae Morgan
Brownstown
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Associate
American Specialty Oils
10.2025 - Current
- Greeting all visitors
- Answering multi-line phones
- Data entry
- Processing all incoming orders and invoices
- Ordering office materials (about once every other week) and other misc. office duties
Virtual Call Center Representative Inbound Sales
Comcast
07.2022 - 11.2023
- Drove revenue growth by identifying customer needs and consistently upselling mobile and bundled services, contributing to a 3% increase in mobile sales performance
- Leveraged consultative selling techniques to recommend tailored service packages, increasing product adoption and overall customer value
- Provided remote support for Comcast customers, managing account updates, billing inquiries, and service changes
- Maintained strong communication and objection-handling skills to de-escalate concerns and build trust with customers
- Navigated high call volumes while maintaining performance metrics, including customer satisfaction and first-call resolution
Data Entry / Specialist
William Wade Golden Research & Consulting Group (WWG)
Ann Arbor
03.2015 - 07.2022
- Entered, organized, and verified large volumes of data with precision and confidentiality.
- Supported project teams by maintaining accurate reports, files, and correspondence.
- Assisted with office operations and research activities requiring compliance with documentation standards.
Education
High School -
Summit Academy North High School
RomulusSkills
- Thrive in a fast-paced environment
- Ability to Multitask
- Ability to Work in a Team
- Ability to Work Under Pressure
- Critical thinking and problem solving
- Effective Time Management
- Fast Learner
- Multi-line phone management
- Data entry
- Customer relationship management
Certification
Life License
National Producer Number; 20017511
Timeline
Front Desk Associate
American Specialty Oils
10.2025 - Current
Virtual Call Center Representative Inbound Sales
Comcast
07.2022 - 11.2023
Data Entry / Specialist
William Wade Golden Research & Consulting Group (WWG)
03.2015 - 07.2022
High School -
Summit Academy North High School