Brittany McConnell
Henrico,Va
Summary
Seasoned Operations Manager and talented leader with over 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approaches.
Overview
11
11
years of professional experience
Work History
Front Desk Associate
Gold’s Gym
Henrico, VA, 23231
11.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Operations Manager
Ulta Beauty
Midlothian, VA
10.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Prestige Sales Manager
Ulta Beauty
Midlothian, VA
02.2020 - 10.2020
- Developed strong relationships with high-end clientele, resulting in repeat business and increased customer loyalty
- Consistently met or exceeded individual sales goals while also contributing to the success of the entire sales team
- Increased overall sales revenue by implementing effective marketing strategies and personalized customer interactions
- Handled escalated customer issues with professionalism and tact, working towards satisfactory resolutions for all parties involved
Lancôme Beauty Advisor
Ulta Beauty
Chester, VA
06.2019 - 02.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement
- Processed payments, entering sales in register for prompt customer service
Beauty Advisor
Ulta Beauty
Chester, VA
09.2018 - 06.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement
- Processed payments, entering sales in register for prompt customer service
Nursing Assistant
Southside Regional Medical Center
Petersburg, VA
08.2016 - 11.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity
- Assisted patients with daily living activities for enhanced comfort and wellbeing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly
Nursing Assistant
John Randolph Medical Center
Hopewell, VA
06.2014 - 08.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity
- Assisted patients with daily living activities for enhanced comfort and wellbeing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly
Education
High School -
Hopewell High School
Hopewell, VA06.2014
Skills
- Operations Management
- Ability to thrive in a fast-paced environment
- Detail oriented & highly organized
- Proficient in inventory management
- Adaptable
- Excellent communication
References
Courtney Stamps
Ulta Beauty / General Manager
Phone: (434) 610-0439
Michael McKnight
Ulta Beauty / Area Loss Prevention Manager
Phone: (814) 494-1771
Timeline
Front Desk Associate
Gold’s Gym
11.2024 - Current
Operations Manager
Ulta Beauty
10.2020 - Current
Prestige Sales Manager
Ulta Beauty
02.2020 - 10.2020
Lancôme Beauty Advisor
Ulta Beauty
06.2019 - 02.2020
Beauty Advisor
Ulta Beauty
09.2018 - 06.2019
Nursing Assistant
Southside Regional Medical Center
08.2016 - 11.2018
Nursing Assistant
John Randolph Medical Center
06.2014 - 08.2016
High School -
Hopewell High School