Darius Gillen
Milwaukee,WI
Summary
Dynamic professional with extensive experience in inventory management and customer service at Dollar General. Proven track record in staff training and quality assurance, enhancing operational efficiency and team performance. Adept at implementing effective inventory systems, resulting in improved stock accuracy and customer satisfaction. Strong leader committed to fostering a positive work environment.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Dollar General
Milwaukee, Wisconsin
11.2025 - Current
- Managed daily store operations and team activities to enhance efficiency.
- Supervised employee performance while providing ongoing training for customer satisfaction.
- Trained new staff on effective customer service and sales techniques.
- Conducted regular walk-throughs to identify and rectify issues affecting store appearance.
- Handled scheduling for store shifts, ensuring adequate staffing levels at all times.
- Supported inventory management through organized stock replenishment systems.
- Developed a tracking system for inventory levels, maintaining optimal stock availability.
- Resolved customer complaints by actively listening, documenting concerns, and proposing solutions.
Inventory Supervisor
WIS International Inventory Service
Indianapolis, Indiana
02.2021 - 11.2025
- Supervised inventory counts, ensuring accurate data entry in inventory systems.
- Coordinated with teams to optimize stock levels and reduce discrepancies.
- Conducted regular audits to maintain compliance with company standards.
- Managed cycle count process through periodic physical counts of inventory items.
- Trained staff on proper inventory management techniques and safety protocols.
- Assisted in developing training materials for new employees.
- Reported on inventory operations, stock levels, and necessary adjustments.
- Performed quality assurance checks on incoming shipments to ensure accuracy.
Assistant Store Manager
Dollar General
Fort Wayne, Indiana
02.2021 - 06.2021
- Assisted in managing daily store operations and team activities.
- Supported inventory management through stock organization and replenishment.
- Trained new staff on customer service and sales techniques.
- Ensured compliance with company policies and safety procedures.
- Conducted regular store audits to maintain cleanliness and organization.
- Collaborated with management to implement promotional displays effectively.
- Handled customer inquiries and resolved issues promptly and professionally.
- Monitored sales trends to optimize product placement and availability.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Housekeeper/Houseman
Hampton INN
Merrillville, USA
07.2019 - 02.2021
- Executed cleaning of vacant and guest rooms to Hilton Standards.
- Replenished supplies, including linens, toiletries, and cleaning materials.
- Maintained hotel cleanliness in accordance with Hilton Standards.
- Managed laundry operations, folding linen for housekeepers and guests.
- Checked guests into rooms efficiently and professionally.
- Conducted weekly pool maintenance and monitored temperature levels.
- Supervised daily cleaning operations for guest rooms and public areas.
- Inspected completed work to ensure adherence to quality standards.
Workforce Management
Teleperformance U.S.A.
02.2018 - 07.2020
- Monitored agents' calls and statuses to ensure adherence to quality standards.
- Analyzed current workforce management practices to ensure compliance with applicable laws and regulations.
- Maintained successful call flows to enhance operational efficiency.
- Assisted supervisors and quality assurance through proactive floor walking.
- Managed agents' break and lunch schedules for optimal performance.
Dishwasher
O’Rourke’s Public House
South Bend, USA
06.2018 - 11.2018
- Operated dishwasher for efficient cleaning of dishes.
- Sorted and organized dishes, utensils, and kitchen equipment for streamlined workflow.
- Washed and dried dishes to ensure timely restocking.
- Set up chairs and tables for events to facilitate smooth operations.
- Thoroughly cleaned all restrooms to maintain hygiene standards.
Custodian
DFS/South Bend International Airport
South Bend, USA
04.2018 - 06.2018
- Utilized approved chemicals to maintain cleanliness of authority offices.
- Executed cleaning procedures for terminal and concourse areas, ensuring high standards.
- Maintained cleanliness of outer buildings and offices to promote a professional environment.
- Trained personnel on proper use of cleaning equipment for enhanced safety and efficiency.
Shift Lead
Penn Station Subs
South Bend, USA
10.2017 - 04.2018
- Operated cash register efficiently to facilitate customer transactions.
- Took customer orders promptly, ensuring accuracy and satisfaction.
- Prepared food and served customers with attention to quality and presentation.
- Counted cash registers and safe to maintain financial accuracy.
- Processed deposits and closed store at end of shift, ensuring security.
Custodian
University of Notre Dame
South Bend, USA
10.2018 - 02.2018
- Utilized floor machines to maintain cleanliness in dormitory halls and floors.
- Mopped, swept, and vacuumed classrooms daily to ensure pristine learning environments.
- Performed high dusting of hallways and entrances on a daily basis.
- Cleaned entrance glass windows each day for clear visibility.
- Maintained cleanliness standards in terminal areas and passenger facilities.
- Conducted routine inspections of restrooms and public spaces to uphold hygiene.
Crew
Five Guys Burgers And Fries
South Bend, USA
10.2015 - 10.2017
- Operated cash register efficiently, ensuring accurate transactions.
- Took customer orders and addressed inquiries to enhance service quality.
- Prepared and assembled food items according to standardized recipes.
- Maintained cleanliness and organization in kitchen and dining areas.
- Served food to customers promptly while upholding quality standards.
- Worked long hours, including weekends, to meet staffing needs.
- Delivered exceptional customer service to foster positive dining experiences.
Graphic/Web Design
Paul Simon Chicago Job Corps Center
Chicago, USA
08.2008 - 04.2009
- Created web sites in HTML & XHTML
- Worked with Adobe Dreamweaver in website development
- Designed flyers in Adobe Photoshop
- Performed photo-manipulation and alteration in Photoshop
- Operated in a small, specialized team
- Assembled, disassembled and repaired computers
Production Associate
NISHIKAWA COOPER LLC
Bremen, USA
06.2018
- Bremen finishing departments.
- Finishing departments consist of sizing, clip insertion, molding and final assembly operations.
- Extruded profile is cut to exact dimensions and inserted into molds to join two or more pieces of material together.
- The molded parts are made ready for shipment to our customers by trimming mold flash, inserting retaining clips or pads and applying friction resistant coating.
Education
Associate of Applied Science - Criminal Justice
Alcorn State University
Lorman, MS04.2012
High School Diploma -
Youth Connection Charter School Via Job Corps
Chicago, IL04.2009
Skills
- Inventory management
- Customer service
- Staff training
- Data entry
- Quality assurance
- Team leadership
Timeline
Assistant Store Manager
Dollar General
11.2025 - Current
Inventory Supervisor
WIS International Inventory Service
02.2021 - 11.2025
Assistant Store Manager
Dollar General
02.2021 - 06.2021
Housekeeper/Houseman
Hampton INN
07.2019 - 02.2021
Custodian
University of Notre Dame
10.2018 - 02.2018
Dishwasher
O’Rourke’s Public House
06.2018 - 11.2018
Production Associate
NISHIKAWA COOPER LLC
06.2018
Custodian
DFS/South Bend International Airport
04.2018 - 06.2018
Workforce Management
Teleperformance U.S.A.
02.2018 - 07.2020
Shift Lead
Penn Station Subs
10.2017 - 04.2018
Crew
Five Guys Burgers And Fries
10.2015 - 10.2017
Graphic/Web Design
Paul Simon Chicago Job Corps Center
08.2008 - 04.2009
Associate of Applied Science - Criminal Justice
Alcorn State University
High School Diploma -
Youth Connection Charter School Via Job Corps