Darius Henson
Dallas,TX
Summary
Driven Operations and Tournament Manager with distinguished understanding of daily operations, dispute management, equipment maintenance and effective teaching. Adept at marketing events and budgeting for special programs without sacrificing quality. Successful in inventory management and increasing sales. Dynamic Golf Coach fostering an environment that encourages fair play and good sportsmanship. Determined and focused with skills in Coaching as well as clubfitting. Ready to benefit great organizations by ensuring superior guest customer service and offering expert guidance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations and Tournament Manager
IAMJ Enterprise
Dallas, Texas
01.2024 - Current
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with regulatory requirements and industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Established processes to ensure efficient workflow throughout the organization.
Assistant Golf Professional
Cedar Crest Golf Course
Dallas, TX
11.2020 - Current
- Worked in office to answer phones, provide information to callers and schedule tee times and private lessons.
- Assisted Directer of Golf by ordering items, apparel and clubs for pro shop from various vendors.
- Supervised play pace to promote positive and memorable experience for players on golf course.
- Upsold lessons, club repair and apparel to members, which boosted club profits by 30%.
- Trained all new staff members on providing excellent customer service and engagement through active listening and appropriate question response.
- Ensured compliance with industry regulations and company policies.
Commercial Mover
College Hunks Hauling Junk & Moving
Lubbock, TX
04.2020 - 10.2020
- Cleaned job sites and properties of packing material after loading trucks with boxes and furniture weighing up to 400 pounds.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Walked through customer sites with checklists to verify job completion.
Sales Associate
Dillards Department Store
Lubbock, TX
03.2019 - 04.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
E-Banking Specialist
Prosperity Bank
11.2017 - 02.2019
- Quickly identifying customer’s issues and figuring out a solution in a timely manner while maintaining a calm demeanor.
- Assisting customers with Debit Card issues lifting blocks for online purchases and oversea travels, assisting with online banking access and applications (mobile deposit, E- Statements).
- Submitting Mortgage and Personal Loan Applications, Credit Card applications and assisting with escrow accounts.
Team Leader
Tough Guy’s Moving
08.2016 - 10.2017
- Organizing the day’s agenda and communicating the plan to Moving Teams in a timely fashion.
- Assisting Moving Team with any dilemma faced i.e.
- (furniture damage, staffing issue, change in location.).
- Vehicle upkeep and maintenance scheduling for oil and tire rotation.
Education
High School Diploma -
Rowlett High School
Rowlett, TX06.2014
Some College (No Degree) - Financial Services Marketing Operations
Oklahoma State University
Stillwater, OKMarketing Research
Texas Tech University
Lubbock, TXSkills
- Golf instruction
- Tournament facilitation
- Player evaluations
- Relationship building
- Inventory control procedures
- Dispute mediation
- Merchandising knowledge
- Cash handling accuracy
- Retail merchandising expertise
- Project management abilities
- Cross-functional collaboration
- Quality control
- Operations Management
- Expense Tracking
- Performance Management
- Policy Implementation
- Key Performance Indicators
- Sales Techniques
- Customer Relationship Management (CRM)
Affiliations
RISE program National Honor Society Member Honors Texas Scholar National Society of College Scholar Member Dean List Scholar
Certification
- Certified Callaway Club Fitter
- Microsoft Excel Certified
- Certified OP 36 Coach
Timeline
Operations and Tournament Manager
IAMJ Enterprise
01.2024 - Current
Assistant Golf Professional
Cedar Crest Golf Course
11.2020 - Current
Commercial Mover
College Hunks Hauling Junk & Moving
04.2020 - 10.2020
Sales Associate
Dillards Department Store
03.2019 - 04.2020
E-Banking Specialist
Prosperity Bank
11.2017 - 02.2019
Team Leader
Tough Guy’s Moving
08.2016 - 10.2017
High School Diploma -
Rowlett High School
Some College (No Degree) - Financial Services Marketing Operations
Oklahoma State University
Marketing Research
Texas Tech University