DARIUS HOPKINS
Jacksonville,FL
Summary
Veteran telecommunications specialist with more than 10 years of expertise in leading billing and collections functions within banking, automobile, and investment industries. Successful in applying operational efficiency methodologies to drive results and improve best practices. Brings transformative leadership and track record of innovation to growing organizations.
Overview
23
23
years of professional experience
Work History
Collections Agent
Credit Acceptance
11.2022 - 11.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Volunteered for townhall meetings and employee engagement.
Consolidation Specialist
ADT Security
03.2012 - 07.2021
- Streamlined consolidation processes by identifying inefficiencies and implementing process improvements.
- Evaluated and recommended changes to consolidation procedures, resulting in increased efficiency and improved controls.
- Contributed to the successful completion of annual external audits by providing timely support and accurate information regarding consolidations.
- Participated in system upgrades or migrations related to consolidation tools, ensuring minimal disruption to ongoing processes while enhancing functionalities. C
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Directed day-to-day collections functions.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
Collections Agent Wealth Management
Wachovia Bank - Wells Fargp
11.2005 - 08.2011
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Radio Operator
U.S. Army Active Duty
02.2001 - 04.2005
- Facilitated clear and effective communication between field operators and command centers during critical missions.
- Aided in planning successful missions through participation in pre-mission briefings, sharing insights on current communication capabilities and limitations.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
- Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
- Nominated for soldier of the month and sergeant's board.
- Troubleshot technical issues promptly, preventing delays or interruptions in crucial communications during high-stakes operations.
- Honorable discharge.
Education
Associate of Arts - Community Psychology
Florida State College At Jacksonville
Jacksonville, FLHigh School Diploma -
Mandarin High School
Jacksonville, FL06.2000
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Warehousing
- 5 ton Truck Operator
- Investment Specialist
- Maintenance / Groundskeeping
- Customer Service
- Technical Support
Timeline
Collections Agent
Credit Acceptance
11.2022 - 11.2023
Consolidation Specialist
ADT Security
03.2012 - 07.2021
Collections Agent Wealth Management
Wachovia Bank - Wells Fargp
11.2005 - 08.2011
Radio Operator
U.S. Army Active Duty
02.2001 - 04.2005
Associate of Arts - Community Psychology
Florida State College At Jacksonville
High School Diploma -
Mandarin High School