Darius Johnson
Lacey
Summary
Knowledgeable representative with solid background in Medicare sales. Successfully navigated complex sales environments, fostering strong client relationships and driving growth. Demonstrated proficiency in customer needs assessment and tailored plan recommendations to ensure a pleasant and desirable experience.
Previously, an inquisitive pharmacy Investigator with 2 plus years of experience and an immaculate eye for detailed observing as well as team communication skill and team collaboration, to optimize the satisfaction of the customer as well as the company, which lead to MVP for the entire division, my first year of AP.
Overview
9
9
years of professional experience
Work History
Medicare Sales Representative
Humana
02.2024 - Current
- Developed comprehensive knowledge of Medicare products to effectively address client inquiries and concerns.
- Conducted detailed assessments of client needs to recommend suitable Medicare plans and services.
- Delivered engaging presentations on Medicare options to educate potential clients and drive enrollment initiatives.
- Adopted in-dept listening skills, to confidently and accurately, help determine the best Medicare plan for a potential member
Asset Protection Pharmacy Investigator
Rite Aid Pharmacy
04.2021 - 02.2024
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
- Initiated and led asset protection theft investigations following SOP.
Pharmacy Technician
Rite Aid Pharmacy
10.2019 - 04.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Cashier
Rite Aid Pharmacy
02.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Delivery Associate
JLU Ice
06.2018 - 12.2018
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
Crew Member
AMC Theatres
12.2016 - 10.2017
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School -
Bates High School
Skills
- Cash Register Operation
- Time Management
- Conflict Resolution
- Critical Thinking
- Multitasking
- Adaptability
- Active Listening
- Problem Identification
- Teamwork Abilities
- Effective Communication
- Customer Service
- Strong presentation skills
- Customer follow-up
- Insurance policy sales
- Insurance sales
- Up-selling techniques
Accomplishments
Asset Protection MVP for entire Division
Timeline
Medicare Sales Representative
Humana
02.2024 - Current
Asset Protection Pharmacy Investigator
Rite Aid Pharmacy
04.2021 - 02.2024
Pharmacy Technician
Rite Aid Pharmacy
10.2019 - 04.2021
Cashier
Rite Aid Pharmacy
02.2019 - 10.2019
Delivery Associate
JLU Ice
06.2018 - 12.2018
Crew Member
AMC Theatres
12.2016 - 10.2017
High School -
Bates High School
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