Darius Newman
Riverview,FL
Summary
Accomplished Benefits Analyst with a robust history at The Baldwin Group, recognized for enhancing cost-efficiency and implementing strategic benefit solutions. Demonstrated exceptional leadership, negotiation, and report writing skills, resulting in significant improvements in benefits administration and employee satisfaction. Spearheaded innovative policy development and provided effective training support to optimize workforce engagement. Committed to driving continuous improvement in employee benefits programs.
Overview
13
13
years of professional experience
Work History
Benefits Analyst
The Baldwin Group
Tampa, FL
08.2021 - Current
- Analyzed employee benefit plans and recommended changes to ensure cost-effectiveness.
- Developed detailed reports on benefits utilization, costs, trends and variances.
- Conducted regular audits of benefit programs to identify areas for improvement and cost savings.
- Drafted policy documents related to benefit offerings and communicated updates to management teams.
- Assisted in the administration of health, dental, vision and life insurance plans.
- Researched new products or services that could be offered as employee benefits.
- Provided guidance and advice to employees regarding their benefits packages.
- Participated in annual open enrollment meetings with employees to explain plan changes or options.
- Coordinated education sessions for employees on the various aspects of their benefits plans.
- Worked closely with vendors to ensure timely implementation of new benefits programs.
- Ensured accuracy of payroll deductions for all employee benefits according to established guidelines.
Settlement Analyst
Metlife
Tampa, FL
07.2018 - 08.2021
- Reviewed and verified customer account information to ensure accuracy of settlement transactions.
- Processed incoming and outgoing payments, including ACH, wire transfers, and check deposits.
- Compiled daily reports for management review on all settlement activities.
- Investigated discrepancies in accounts and identified potential resolutions.
- Assisted customers with inquiries related to their settlement transactions.
Medicaid Representative
Humana
Tampa, FL
05.2016 - 05.2018
- Assisted clients with Medicaid applications and renewals, answering questions and providing guidance throughout the process.
- Researched and responded to inquiries from clients regarding Medicaid coverage and benefits.
- Verified income information for eligibility purposes and updated case records accordingly.
Customer Service Representative
T-Mobile
Tampa, FL
02.2013 - 05.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Assistant Manager
Jimmy Jazz
Tampa, FL
10.2011 - 06.2015
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
Education
Graduate Certificate - Radiology
Ultimate Medical Academy
Clearwater, FL06-2011
Skills
- Microsoft Excel
- Verbal and written communication
- Special projects
- Multitasking
- Conflict Resolution
- Negotiation Skills
- Report Writing
- Leadership skills
- Time management abilities
- Market Research
- Presentation Skills
- Performance Management
- Policy Development
- Training support
Timeline
Benefits Analyst
The Baldwin Group
08.2021 - Current
Settlement Analyst
Metlife
07.2018 - 08.2021
Medicaid Representative
Humana
05.2016 - 05.2018
Customer Service Representative
T-Mobile
02.2013 - 05.2016
Assistant Manager
Jimmy Jazz
10.2011 - 06.2015
Graduate Certificate - Radiology
Ultimate Medical Academy
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