Darius Reed
Converse,TX
Summary
Dedicated Customer Service Representative with over 8 years of experience in providing exceptional support and driving team performance. Demonstrated leadership ability in mentoring staff to achieve high standards while efficiently resolving customer issues through excellent communication skills. Possesses a strong background in office management, accounting, and vendor negotiations, ensuring operational excellence and collaboration. Committed to continuous improvement, aiming to enhance service delivery and contribute significantly to team success.
Overview
2025
2025
years of professional experience
1
1
Certificate
Work History
Assistant Store Manager
Dee Willies
San Antonio, TX
06.2017 - Current
- Directed everyday operations, which included organizing schedules and assigning duties.
- Directed maintenance tasks, supervised inventory and coordinated daily operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees on store policies, procedures and customer service standards.
- Resolved customer issues through active listening, recording information, and offering resolutions.
- Monitored inventory levels and documented replenishment requirements.
Banking Customer Service Representative
Burke & Herbert Bank
San Antonio, TX
09.2024 - 12.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
- Provided account information and answered customer inquiries in a timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Support
AutoZone
San Benito, Texas
09.2023 - 07.2024
- Provide exceptional customer service by answering inquiries about auto parts, availability, and pricing
- Maintain up-to-date knowledge of auto parts and accessories to assist customers effectively
- Handle customer complaints and issues, providing solutions and escalating when necessary
- Support the sales team by identifying potential sales opportunities and upselling relevant products
- Assist in managing inventory levels, including restocking and organizing parts
- Maintain accurate records of customer interactions, transactions, and feedback
Server
Landry's
San Antonio, Texas
- 08.2023
- Followed proper food handling and sanitation practices.
- Suggest additional items, or higher-priced alternatives, to enhance the dining experience and increase sales.
- Delivered food orders promptly and courteously.
- Managed customer issues promptly, referring complex cases to management.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
James Madison High School -
James Madison High School
San Antonio07.2019
Skills
- Communication Skills
- Attention to detail
- Team Collaboration
- Adaptable
- Respectful and courteous
- Customer experience
- Problem-solving
- Microsoft Office Suite
- Sales growth
- POS systems
Affiliations
- Coached a youth basketball team
- Clothing Brand Founder and Designer
Certification
- TABC Approved
- Food Handlers
- Management Training
Timeline
Banking Customer Service Representative
Burke & Herbert Bank
09.2024 - 12.2024
Customer Service Support
AutoZone
09.2023 - 07.2024
Assistant Store Manager
Dee Willies
06.2017 - Current
Server
Landry's
- 08.2023
James Madison High School -
James Madison High School
References
References available upon request.
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