Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Darius Wilson Jr.

Atlanta,GA

Summary

Adaptable customer service representative skilled in critical thinking and data entry. Experienced in swiftly addressing customer complaints and contributing to process improvements, ready to leverage expertise for enhanced service delivery.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Zatties Restaurant
Birmingham, Al
01.2024 - 01.2026
  • Provided exceptional customer service, resolving inquiries and complaints promptly and effectively.
  • Assisted in training new staff on operational procedures and customer engagement techniques.
  • Maintained accurate records of customer interactions to enhance service quality and efficiency.
  • Collaborated with team members to streamline order processing and improve turnaround times.
  • Adapted quickly to changing demands during peak hours, ensuring smooth service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Sought ways to improve processes and services provided.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Alabama Virtual Academy
Birmingham, AL
05-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Follow-up skills
  • Product knowledge
  • Order processing
  • Data collection
  • Store maintenance
  • Order fulfillment

Languages

English
Full Professional

Timeline

Customer Service Representative

Zatties Restaurant
01.2024 - 01.2026

High School Diploma -

Alabama Virtual Academy