DARIUS A. ISESELE
New Richmond,Tx
Summary
Information Technology graduate pursuing bachelor's degree in cybersecurity currently seeking an opportunity as an I.T Analyst and offering a strong understanding of device configuration, networking protocols, and operating systems specifications. Eager to learn new systems and procedures quickly to contribute to the team. In Addition, A Friendly Help Desk Technician who effectively resolves customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communication even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide excellent technical responses.
Overview
9
9
years of professional experience
Work History
Insurance Claims Processor
Oscar Health Insurance
12.2021 - Current
- Developed an excellent grasp of the Administrative Operations system and several workflows within
- Cultivated and built rapport with several colleagues and continue to facilitate several functional working relationships with peers both on an immediate team and across Claims Team
- Developed a comprehensive understanding of 5+ workflows within the claims department, including escalations reviews pathways
- Spearheaded several cross-departmental special projects across the claims team
- Trained processors across 4+ different
- Understood different policies and identified and measured the impact of any change within Claims operations
Student Helpdesk Support
Houston Baptist University
06.2021 - 08.2021
- Provided technical assistance to students, faculty, staff, abbey members, and visitors
- Sort and maintained service request tickets
- Troubleshot hardware and software issues on a variety of computer systems
- Registered devices to use the university's network
- Provide password and login assistance for users
- Helped with computers, copiers, podiums, and devices
- Performed hard drive replacements, software installations, upgrades
Recruiter
Robert Half Staffing
01.2020 - 01.2021
- Developed a sustainable recruiting strategy based on our goals and needs
- Search resume databases for the fittest candidates
- Communicate with Hiring Managers
- Determine the effectiveness and success of current recruiting plans and strategies
- Recommend new sources for active and passive candidate recruiting
- Build talent networks to find qualified active and passive candidates
- Use a multi-channel approach to recruit
- Identify key recruiting KPIs
- Interview candidates following the company's rules and regulations
- Adhere to laws, rules, and regulations
- Adhere to personal data privacy regulations
- Prepare a report on a weekly basis for the tasks completed or in progress
Sales Rep
Coca, Southwest Beverage
01.2018 - 01.2020
- Maintained appropriate product levels in beverage sections and throughout accounts including shelf location and cold equipment
- Managed backstock inventory levels and trade breakage in assigned accounts
- Followed customer service expectations through daily communication, problem resolution, and appropriate follow-ups
- Determined stores' product needs, placed and transmitted appropriate orders in conjunction with existing geographic sales routes
- Transported and replaced and maintain Point of Sale advertisements Warehouse Associate Temp
Wine Merchandiser
Republic National Distribution Center
01.2015 - 01.2018
- Constructed and maintained products on displays according to schematics, directions, and standards
- Updated account information for all assigned accounts and used the information to plan
- Presented promotional activities and suggestions to customers
- Submitted daily activity reports and merchandising reports
- Prepared and maintained required paperwork, reports, and records
- Verifying products, and recording incoming merchandise
- Arranged transportation in coordinating shipping/receiving the merchandise
- Oversaw and handled the presentation of merchandise on the store floor.
Customer Service Sales Rep
SAM'S CLUB
01.2014 - 01.2015
- Maintain inventory, performed cycle counts
- Supervised Co-workers on a duty that was asked by Manager
- Maintain records of all outgoing and incoming shipments from and to the warehouse
- Prepare shipments with the correct mailing labels and ensure that all orders and withdrawal requests from the warehouse are correctly fulfilled
- Ensure that the goods delivered to the warehouse are in accordance with approved orders and the associated bill of lading or invoice
- Maintain the automated inventory management system to ensure that actual physical inventory matches the database's logical inventory.
Education
Bachelor of Science - CyberSecurity
University of Phoenix
Tempe, AZ09.2024
Associates degree - Information Technology
University of Phoenix
07.2021
High School Diploma -
Elsik High School
Houston, TX06.2012
Skills
- Reading Comprehension
- Customer Education
- Mobility Devices
- Help Desk Support
- Critical Thinking
- Technical Support
Timeline
Insurance Claims Processor
Oscar Health Insurance
12.2021 - Current
Student Helpdesk Support
Houston Baptist University
06.2021 - 08.2021
Recruiter
Robert Half Staffing
01.2020 - 01.2021
Sales Rep
Coca, Southwest Beverage
01.2018 - 01.2020
Wine Merchandiser
Republic National Distribution Center
01.2015 - 01.2018
Customer Service Sales Rep
SAM'S CLUB
01.2014 - 01.2015
Bachelor of Science - CyberSecurity
University of Phoenix
Associates degree - Information Technology
University of Phoenix
High School Diploma -
Elsik High School