Dariuse Boyd
Durant,OK
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
Work History
Manager
Ihop
Durant, Oklahoma
06.2011 - 12.2023
- Ensured compliance with industry regulations and company policies.
- Ensured compliance with regulatory requirements and industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
High School Diploma -
Denison High School
Denison, TX06-2011
Some College (No Degree) - Business Administration and Management
South University
Savannah, GASkills
- Policy Implementation
- Marketing
- Performance Management
- Business Development
- Contract Management
- Staff Development
Languages
Spanish
Elementary
Timeline
Manager
Ihop
06.2011 - 12.2023
High School Diploma -
Denison High School
Some College (No Degree) - Business Administration and Management
South University