Thomas Schessler
Redmond,WA
Summary
Motivational leader with a proven track record at Amazon, adept in cross-functional teamwork and decision-making. Excelled in enhancing processes and team performance, leveraging skills in JIRA Project Management and staff development. Spearheaded innovative projects, significantly improving client experiences and operational efficiency.
Overview
19
19
years of professional experience
Work History
Manager
Amazon
Seattle, WA
02.2024 - Current
- Build, mentor, and promote reports
- Ensure SLAs are met
- Analyzed and organized current protocols to improve team and company wide performance
- Invent and implement new projects to improve processes, hardware, and software management
- Lead unprecedented projects
- Audit product and marketing quality to ensure client and customer experience
Implementation Specialist
TGS Consulting
Redmond, WA
03.2023 - 02.2024
- Administered and developed product teams, timelines, and training to meet project deadlines
- Analyzed and organized current protocols to improve company wide performance
- Audited product and marketing quality to ensure client and customer experience
Senior Implementation Manager
MoEngage
Redmond, WA
05.2021 - 03.2023
- Acquired and trained the IM and CS team members to build the US Customer Success Team
- Onboarded internal teams with new tools to improve team wide delivery times
- Collaborated with Directors to supervise in their absences to ensure stability
Lead Software Engineer(SDET)
Big Fish Games
Seattle, WA
05.2011 - 09.2020
- Developed and maintained analytic tools to monitor review times to ensure smooth title releases
- Assembled automation hardware and software to drastically cut manual testing times
- Allocated and supervised an accomplished team of engineers to implement, support, and integrate SDKs
Lead QA Engineer
VOLT
Redmond, WA
10.2005 - 05.2011
- Company Overview: (Microsoft, Sony contracts)
- Carried out test plans and processes to ensure quality products for multiple platforms and studios
- Conducted multiple labs to produce high volumes of hardware and software test cycles
- Accounted for and compiled all test data to ensure data quality
- (Microsoft, Sony contracts)
System/Network Engineer R&D
Spacelabs Healthcare
Seattle, WA
08.2006 - 03.2009
- Created and organized hospital equipment and networking systems internally and nationwide
- Augmented and boosted engineering hardware to expedite hardware and software development
- Controlled and administered software licenses company wide to ensure compliance
Education
BS - Business Management
Western Governors University
02-2026
Comptia A - Information Technology
Certification
Some College (No Degree) - Beginning Game Programming with C#, Programming for Everybody Python
Coursera
Skills
- Cross-functional teamwork
- Decision-making
- Staff development
- Expectation setting
- Staff training and development
- Customer relationship management (CRM)
- Relationship building
- Policy implementation
- Employee onboarding
- Unity Development
- Xcode Development Experience
- Experienced with Visual Studio IDE
- Android Studio Development
- Jenkins Automation
- Microsoft Office Proficiency
- Google Workspace Proficiency
- Traffic Capture and Inspection
- JIRA Project Management
- Project Organization Using MS Planner
- Confluence Proficiency
- PC/MAC Development Experience
- IOS/Android Development Experience
- Xbox Hardware Experience
- PS4 Hardware Experience
- FireTV Hardware Experience
- Fire Tablet Hardware Experience
- Fire Phone Hardware Experience
- MS Mobile Hardware Experience
- RasPi Implementation Skills
- Development Experience
- ASIC Implementation Skills
Accomplishments
- Created and maintained the F2P (Free to Play) QA practices still used today at Big Fish Games.
- Pioneered test clouds through hardware and software automation at Big Fish Games.
- Created a tool to collect, analyze and display Apple Review Time Averages across multiple studios.
References
References available upon request.
Timeline
Manager
Amazon
02.2024 - Current
Implementation Specialist
TGS Consulting
03.2023 - 02.2024
Senior Implementation Manager
MoEngage
05.2021 - 03.2023
Lead Software Engineer(SDET)
Big Fish Games
05.2011 - 09.2020
System/Network Engineer R&D
Spacelabs Healthcare
08.2006 - 03.2009
Lead QA Engineer
VOLT
10.2005 - 05.2011
BS - Business Management
Western Governors University
Comptia A - Information Technology
Certification
Some College (No Degree) - Beginning Game Programming with C#, Programming for Everybody Python
Coursera