Darixa Navarro
Philadelphia,PA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
Work History
Case Manager/ Administrative Assistant
Applied Intellect LLC
Chantilly, Virginia
12.2023 - Current
- Provide referrals to appropriate health care providers or other community resources.
- Provide crisis intervention support for clients in emergency situations.
- Organize and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provide training and support for team members on how to use the CRM system effectively.
- Participate in peer reviews of test cases and scripts ensuring accuracy and completeness.
- Assist in developing processes that ensure a high level of accuracy in all aspects of the QA process.
Family Case Coordinator
U.S Committee for Refugees & Immigrants
Arlington, Virginia
09.2021 - 11.2023
- Participated in team meetings with other professionals regarding individual cases.
- Facilitated meetings between clients and social services personnel as needed.
- Monitored court proceedings related to custody cases involving family members or guardianship issues.
- Assessed client needs and identified resources to meet those needs, including child care and financial assistance.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
Hackensack Meridian Health
Community Resource Case Manager
Edison, New Jersey
06.2018 - 09.2021
- Coordinated community forums, focus groups, and workshops to identify needs in the area.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Maintained accurate case records and documentation according to agency guidelines.
- Collaborated with medical professionals to coordinate treatment plans for clients.
ABA Assistant
Paramus Public Schools
Paramus, New Jersey
06.2016 - 06.2018
- Worked closely with school staffs to ensure that students are receiving appropriate educational services according to their IEPs.
- Utilized technology such as video recording equipment to observe client behaviors from different angles.
- Performed additional duties as assigned by supervisor or program director.
Education
Bachelor of Arts - Government & Spanish
Millersville University of Pennsylvania
Millersville, PA07-2015
Skills
- Case management
- CRM software proficiency
- Customer service
- Spreadsheet management
Languages
Spanish
Native/ Bilingual
Timeline
Case Manager/ Administrative Assistant
Applied Intellect LLC
12.2023 - Current
Family Case Coordinator
U.S Committee for Refugees & Immigrants
09.2021 - 11.2023
Hackensack Meridian Health
Community Resource Case Manager
06.2018 - 09.2021
ABA Assistant
Paramus Public Schools
06.2016 - 06.2018
Bachelor of Arts - Government & Spanish
Millersville University of Pennsylvania