Darjana Gill-Towner
Las Vegas
Summary
Leveraged 10 years of experience to address customer needs and maintain high satisfaction levels in a fast-paced environment.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative
Lumens
Sacramento, CA
09.2025 - 01.2026
- Managed simultaneous inbound calls, live chats, and email communications while maintaining high-quality customer service and accuracy
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer inquiry concisely.
- Authorized to work in the US for any employer
- Resolved customer inquiries through phone, email, and chat channels, ensuring timely and accurate responses.
- Assisted in training new team members on customer service protocols and system navigation.
Assistant Manager
Chevron
Sacramento, CA
10.2023 - 01.2026
- As an assistant manager I must be responsible for supporting the store manager by overseeing daily operations, supervising staff, ensuring excellent customer service, managing inventory maintaining budgets, and generally filling in for manager when needed, including tasks like employee training, scheduling, filing paperwork, and restocking inventory.
Assistant Manager
ARCO AM/PM Gas Station CSR
Antelope, CA
09.2022 - 10.2023
- As a CSR I must provide excellent customer service, stocking and cleaning, processing transactions, and being able to work under pressure while being on my feet for long periods of time.
Delivery Driver
DoorDash
Sacramento, CA
01.2020 - 09.2022
- Provided highest level of customer service to achieve delivery satisfaction rating
- Adhered to delivery instructions to properly collect and deliver products
- Used handheld device to scan orders, obtain route information and navigate
- Drove safely in adherence with state and federal laws
- Deliver orders in a professional timely matter
- Loaded packages safely to minimize damage or reduce injury
- Interacted with members of the public politely and professionally.
Lead Customer Service Representative
Covered California/Faneuil
Sacramento, CA
08.2018 - 06.2021
- Apply problem solving skills customer inquiries and disputes, escalate using appropriate channels when necessary
- Documented information from customers to help determine causes of product or service problems
- Accepted high volume of inbound customer calls and maintained performance levels with strong call control skills
- Troubleshoot issues successfully, using standard protocols and personal expertise to locate root causes of product problems
- Supported efficient operations by completing accurate documentation and timely work orders.
Education
High School Diploma -
Cosumnes River College
Sacramento, CA08-2013
Skills
CRM software
Computer Literacy
Organizational skill
Microsoft M365 efficient
Communication
Self Awareness
Critical Thinking management
Writing skills
Phone etiquette
Typing
Active Listening
Leadership
Data collection
Interpersonal Skills
Certification
- Certified Esthetician
- Esthetician License
- ServSafe
- Driver's License
Timeline
Customer Service Representative
Lumens
09.2025 - 01.2026
Assistant Manager
Chevron
10.2023 - 01.2026
Assistant Manager
ARCO AM/PM Gas Station CSR
09.2022 - 10.2023
Delivery Driver
DoorDash
01.2020 - 09.2022
Lead Customer Service Representative
Covered California/Faneuil
08.2018 - 06.2021
High School Diploma -
Cosumnes River College