Darjavia Corbitt
Raleigh,NC
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Service Leader
Foodlion Grocery Store
04.2023 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Warehouse Worker
Century Fasteners
10.2021 - Current
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 40 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed general housekeeping and cleaning tasks.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Assembler
AMETEK
09.2021 - 10.2021
- Completed accurate assembly work by positioning and aligning components.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Worked at fast and steady pace to meet production goals.
- Removed imperfections in component pieces and finished work.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
- Completed skilled work using electrical, hydraulic and air-activated hand tools.
- Changed out equipment, tools and materials to set up new production runs.
- Connected small parts using glues, fasteners or basic welding abilities depending on particulars of each assembly.
- Supported tight production timelines by quickly moving heavy loads between workstations.
Warehouser
Frito Lay
06.2021 - 09.2021
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Assembled cartons, crates and containers to prepare for shipping.
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
Gate Keeper
Masterbrand Cabinets
03.2018 - 04.2021
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Prepared packages for cabinet deliveries and coordinated timely shipments.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements.
- Followed staffing strategies to achieve production goals.
- Assembled complex components after careful review of project specifications and directions.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Performed various troubleshooting tasks to address assembly issues.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
RTE Associate
Butterball LLC
07.2017 - 03.2018
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
Department Manager
Walmart
10.2016 - 06.2017
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Supervised a number full-time and part-time employees.
- Handled shift overstock, restocking and inventory control.
- Balanced workloads to meet targets without overtaxing employees.
- Calculated expenses to correctly mark-up merchandise, remaining competitive.
Education
No Degree - Business Education
Wake Technical Community College
Raleigh, NCHigh School Diploma -
North Lenoir High School
La Grange, NC06.2011
Skills
- Delivery Scheduling
- Picking and Packing
- Sorting and Labeling
- Inventory Management
- Till Counting
- Cash Register Operations
- Directory Assistance
- POS Inventory System Operation
- Cash Handling
- Baggage Handling
- Forklift Operation
- Customer Satisfaction
- Inventory Monitoring
- Entering Patient Data
Timeline
Customer Service Leader
Foodlion Grocery Store
04.2023 - Current
Warehouse Worker
Century Fasteners
10.2021 - Current
Assembler
AMETEK
09.2021 - 10.2021
Warehouser
Frito Lay
06.2021 - 09.2021
Gate Keeper
Masterbrand Cabinets
03.2018 - 04.2021
RTE Associate
Butterball LLC
07.2017 - 03.2018
Department Manager
Walmart
10.2016 - 06.2017
No Degree - Business Education
Wake Technical Community College
High School Diploma -
North Lenoir High School
Similar Profiles
Anna BrittAnna Britt
Retail Pricing Coordinator at Foodlion Grocery StoreRetail Pricing Coordinator at Foodlion Grocery Store
Learick LottLearick Lott
Deli Associate at Foodlion Grocery StoreDeli Associate at Foodlion Grocery Store
Jacqueline MayoJacqueline Mayo
Cashier/Scan Analyst at Foodlion Grocery StoreCashier/Scan Analyst at Foodlion Grocery Store
Jaelyn NewmanJaelyn Newman
Cashier at Foodlion Grocery StoreCashier at Foodlion Grocery Store
Katelyn SeamanKatelyn Seaman
Host at Coquette BrasserieHost at Coquette Brasserie