Dynamic professional with expertise in customer service, team collaboration, and effective time management. Proven ability to train and mentor staff, ensuring a high standard of service and guest satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Host/Food Expeditor
Buffalo Wild Wings
Carmel, IN
09.2024 - 08.2026
Collaborated with kitchen staff to ensure timely food delivery for guest satisfaction.
Managed waitlist using reservation system, optimizing seating efficiency.
Greeted and seated guests, ensuring a warm and welcoming atmosphere.
Monitored dining area to maintain cleanliness and provide prompt service support.
Assistant Bar Manager
Wahlburgers
Carmel, IN
09.2023 - 08.2024
Trained and mentored new staff on cocktail preparation and customer service standards.
Developed and implemented new drink menus to enhance guest experience.
Assisted in managing daily bar operations to ensure efficient service delivery.
Monitored inventory levels and collaborated with suppliers for timely restocking.
Maintained compliance with health and safety regulations during bar operations.
Server/Expeditor
Wolfies Bar And Grill
Carmel, IN
03.2021 - 08.2023
Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Managed multiple tables simultaneously, demonstrating strong time management and organizational skills during peak hours.
Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards for each order.
Trained new staff on menu knowledge, service standards, and operational procedures to enhance team efficiency.
Food Runner/Crew Trainer
Flix Brewhouse
Carmel, IN
04.2019 - 02.2021
Delivered food and beverages promptly to guests, ensuring a seamless dining experience.
Collaborated with kitchen staff to coordinate timely order fulfillment and service efficiency.
Assisted in training new food runners on operational procedures and customer service standards.
Maintained cleanliness of service areas, adhering to health and safety regulations consistently.
Cashier/Customer Service Cashier
Dairy Queen Grill & Chill
Carmel, IN
12.2016 - 04.2018
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balances, ensuring accountability and minimizing discrepancies.
Trained new cashiers on operational procedures and customer interaction techniques.