Emma Kirchoff
Tucson,AZ
Summary
Driven employee with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully handled high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Host/Food Expeditor
Applebee's Grill + Bar
Tucson, AZ
12.2022 - 04.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Communicated effectively with kitchen and serving staff to enhance service flow.
- Monitored dining area for cleanliness and readiness, enhancing overall guest experience.
- Collaborated with management to implement improved hosting processes and strategies.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Host/Server
Rosati’s
Oro Valley, Az
08.2019 - 10.2022
- Greeted and seated guests, ensuring optimal dining experience through attentive service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hosts in customer service protocols and restaurant procedures for consistency.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Managed multiple tables efficiently, maintaining high service standards during peak hours.
Education
High School Diploma -
Canyon Del Oro
Tucson, AZSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
- Adaptable to change
Timeline
Host/Food Expeditor
Applebee's Grill + Bar
12.2022 - 04.2026
Host/Server
Rosati’s
08.2019 - 10.2022
High School Diploma -
Canyon Del Oro