Jocelyn Boyce
Sacramento,CA
Summary
Service-oriented and resourceful professional with extensive clinical skills and assessment training. Dedicated to providing exceptional patient care by diligently supporting personal hygiene needs. Highly organized in maintaining adequate supplies and ensuring equipment sterilization for optimal utilization.
Overview
9
9
years of professional experience
Work History
PCA/Janitor
Pediatric Day Healthcare Center
04.2022 - 07.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Phone Banker II
Wells Fargo
05.2020 - 11.2023
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
- Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
Housekeeper
Boomtown Casino
02.2018 - 04.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Caretaker
Key Learning Concepts
01.2016 - 01.2017
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
High School Diploma -
Elwood J. Keema High School
Sacramento, CA06.2004
Skills
- Banking
- Laundry
- Facilities Maintenance
- Project Coordination
- Children (10 years)
- Customer support (10 years)
- Childcare (10 years)
- Leadership (10 years)
- HIPAA
- Janitorial experience (8 years)
- Housekeeping management (5 years)
- Hotel experience (10 years)
Timeline
PCA/Janitor
Pediatric Day Healthcare Center
04.2022 - 07.2024
Phone Banker II
Wells Fargo
05.2020 - 11.2023
Housekeeper
Boomtown Casino
02.2018 - 04.2020
Caretaker
Key Learning Concepts
01.2016 - 01.2017
High School Diploma -
Elwood J. Keema High School
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